HP Envy Hinge Defect

[lg5429]

I bought an HP Envy laptop because I have always been satisfied with HP,  I've used many of their products and printers. A year after having this laptop the hinge came out of the left side, randomly.  I did my research and found dozens and dozens of complaints of the same issue. Even with the clear manufacturer defect I decided to pay the money and fix it, after the tech opened the laptop to fix the hinge he discovered that a wire located right near the hinge dislodged and fried the board. From a lifelong HP user I will Never buy their product again. HP knows this is an issue and has known for quite some time. Do better HP.

[Max3Aj]

@lg5429, Welcome to the HP Support Community 

  

I understand you are facing an issue with your hinge issue. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support