HP Envy Laptop shuts down every time I close the lid and Diagnostics menus showing up

[reylie99]

I have been having this problem for a while, but only recently has it started doing it every single time I close the lid. When it started, it would only happen if I closed it and then carried it somewhere else. I started just shutting it down before I moved somewhere in case it was causing damage. Now when I close the lid it shuts down every time. It doesn't enter sleep mode, even if I have it plugged it in. I checked through my settings and everything is normal and says it should be going to sleep mode.

I would also like to mention that sometimes when it starts up, something that looks like the "advanced boot options" pops up. I wish I had a picture, but it always says press enter or esc to continue and I have usually just ignored it. Even rarer, sometimes the HP PC Hardware Diagnostics UEFI screen shows up. I don't press any buttons other than power.

Does anyone have a solution, or something I should be doing. Or- if I need to get a repair- any idea what the repair will be?

[charli3445]

hello

first, update your latests drivers and bios  . you can do it via hp support assistant.

Refer to the below methods and check if it helps. 

Method 1: Try to create a new power plan and check if the issue occurring or not.

1. Type Power Options in Search box next to the Start Menu and click on it.

2. Click Create a power plan. 

3. Create a new power plan and check if it helps.

If Method 1 didn't work, refer to the method below.

Method 2: We suggest you to restore default settings and check if it helps.

1. Click on Search bar.

2. Type Power Options and click on it.

3. Click on Change plan settings. 

4. Then click on Restore default settings for this plan.

Let us know ow it goes. Thank you.