-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- HP G5 USB C Docking Station Does Not Turn On

Create an account on the HP Community to personalize your profile and ask a question
06-13-2023 12:36 AM
Hi,
I recently purchased an HP G5 USB C docking station, but I cannot get it to power up. When I plug it into the power supply, no lights on the unit turn on (including the bottom light). When I tried to go through HP Support, I could not register my product as I got an error that the serial number is invalid.
In what case would the dock not power up? I tested the power supply input input power with a multimeter and I get nominal readings of 19.5 V for power and 6 V for the sense pin.
06-13-2023 12:50 PM
Hello @Nylon1858
Where did you purchase the dock from ?
What is the product number of the dock ?
Could you take a picture (or some pictures) of your dock and the charger you use showing them from all sides ?
*** HP employee *** I express personal opinion only *** Joined the Community in 2013