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‎07-06-2021 06:46 AM

HP Recommended
Product: HP EliteBook 850 G5
Operating System: Microsoft Windows 10 (64-bit)

I get a Signature Error when Updating my HP EliteBook 850 G5 via HPIA 5.1.1

Here ist the LogFile
07.06.2021 02:20:32 -- HP Image Assistant 5.1.1.16136
07.06.2021 02:20:32 -- Command-Line: C:\HPIA\HPImageAssistant.dll /ipc:544,556,560 /Operation:Analyze /Category:All /Action:Install /Selection:All /ReportFilePath:C:\HPIA\Logs\Update_LAS-NB-028.log /SoftpaqDownloadFolder:C:\HPIA\Softpaq\HP_EliteBook_850_G5 /ProxyURL:http://www.*.de /ProxyPort:80 /Silent /Debug
07.06.2021 02:20:33 -- Ziel-Image: '<Dieser Computer>'
07.06.2021 02:20:33 -- Referenz-Image: '<Von HP.com>'
07.06.2021 02:20:33 -- ProductListSearchViewModel 60888739
07.06.2021 02:20:34 -- Application initialization started
07.06.2021 02:20:34 -- Setting default connection to HP.com until AWS is successful.
07.06.2021 02:20:34 -- Checking Internet connection...
07.06.2021 02:20:34 -- Using URL https://ftp.hp.com/pub/caps-softpaq/cmit/connecttest.txt...
07.06.2021 02:20:34 -- Checking for available application update
07.06.2021 02:20:34 -- ProductListSearchViewModel 40184969
07.06.2021 02:20:34 -- Connecting to AWS...
07.06.2021 02:20:34 -- Downloading 'https://hpia.hpcloud.hp.com/HPIAMsg.cab?hpia=5.1.1&m=cl'
07.06.2021 02:20:34 -- Application initialization completed
07.06.2021 02:20:35 -- Verifying cab signature/authenticode
07.06.2021 02:21:09 -- Extracting content file 'HPIAMsg.xml'
07.06.2021 02:21:09 -- Download completed
07.06.2021 02:21:09 -- XML parsing completed.
07.06.2021 02:21:09 -- Successful connection to AWS, setting Default connection back to AWS.
07.06.2021 02:21:09 -- Connecting to AWS...
07.06.2021 02:21:09 -- Downloading 'https://hpia.hpcloud.hp.com/ref/platformList.cab'
07.06.2021 02:21:09 -- Verifying cab signature/authenticode
07.06.2021 02:21:48 -- Extracting content file 'platformList.xml'
07.06.2021 02:21:48 -- Download completed
07.06.2021 02:21:48 -- Connecting to AWS...
07.06.2021 02:21:48 -- Downloading 'https://hpia.hpcloud.hp.com/kb/common/latest.cab'
07.06.2021 02:21:48 -- Verifying cab signature/authenticode
07.06.2021 02:22:40 -- Extracting content file 'latest.zip'
07.06.2021 02:22:40 -- Download completed
07.06.2021 02:22:40 -- Setting up of Knowledge Database started
07.06.2021 02:22:40 -- Parsing KB file 'dependencies/BIOSSettings.xml'
07.06.2021 02:22:41 -- Parsing KB file 'dependencies/CustomMsg.xml'
07.06.2021 02:22:41 -- Parsing KB file 'dependencies/DotNetFramework.xml'
07.06.2021 02:22:41 -- Parsing KB file 'dependencies/Drivers.xml'
07.06.2021 02:22:41 -- Parsing KB file 'dependencies/MSKB.xml'
07.06.2021 02:22:41 -- Parsing KB file 'dependencies/Softpaqs.xml'
07.06.2021 02:22:41 -- Parsing KB file 'dependencies/Software.xml'
07.06.2021 02:22:41 -- Parsing KB file 'drivers/3DDG.xml'
07.06.2021 02:22:41 -- Parsing KB file 'drivers/Ignore.xml'
07.06.2021 02:22:41 -- Parsing KB file 'drivers/InfInstallRequired.xml'
07.06.2021 02:22:41 -- Parsing KB file 'drivers/OfflineDevices.xml'
07.06.2021 02:22:41 -- Parsing KB file 'drivers/RPOS.xml'
07.06.2021 02:22:41 -- Parsing KB file 'drivers/SynapticsPointStyk.xml'
07.06.2021 02:22:41 -- Parsing KB file 'drivers/TPM2.0.xml'
07.06.2021 02:22:41 -- Parsing KB file 'drivers/WacomAES.xml'
07.06.2021 02:22:41 -- Parsing KB file 'firmware/Camera.xml'
07.06.2021 02:22:41 -- Parsing KB file 'firmware/Cdrom.xml'
07.06.2021 02:22:41 -- Parsing KB file 'firmware/Docks.xml'
07.06.2021 02:22:41 -- Parsing KB file 'firmware/HDD.xml'
07.06.2021 02:22:41 -- Parsing KB file 'firmware/Hid.xml'
07.06.2021 02:22:41 -- Parsing KB file 'firmware/IntelME.xml'
07.06.2021 02:22:41 -- Parsing KB file 'firmware/SSD.xml'
07.06.2021 02:22:41 -- Parsing KB file 'firmware/Thunderbolt.xml'
07.06.2021 02:22:41 -- Parsing KB file 'firmware/UpdateCapsule.xml'
07.06.2021 02:22:41 -- Parsing KB file 'firmware/WWAN.xml'
07.06.2021 02:22:41 -- Parsing KB file 'global/FindReplace.xml'
07.06.2021 02:22:41 -- Parsing KB file 'global/ObsoleteSoftpaq.xml'
07.06.2021 02:22:41 -- Parsing KB file 'InstalledFile/BhmPatch.xml'
07.06.2021 02:22:41 -- Parsing KB file 'os/10.0/To10.0.xml'
07.06.2021 02:22:41 -- Parsing KB file 'os/10.0/To6.1.xml'
07.06.2021 02:22:41 -- Parsing KB file 'os/6.1/OS_6.1_QFE.xml'
07.06.2021 02:22:41 -- Parsing KB file 'os/6.3/OS_6.3_QFE.xml'
07.06.2021 02:22:41 -- Parsing KB file 'os/TPMFirmwareFiles.xml'
07.06.2021 02:22:41 -- Parsing KB file 'os/TPMFirmwareFilesBpc.xml'
07.06.2021 02:22:41 -- Parsing KB file 'os/TPMPreparation.xml'
07.06.2021 02:22:41 -- Parsing KB file 'paths/DownloadPaths.xml'
07.06.2021 02:22:41 -- Parsing KB file 'paths/Urls.xml'
07.06.2021 02:22:41 -- Parsing KB file 'software/Ignore.xml'
07.06.2021 02:22:41 -- Parsing KB file 'software/InstallSequence.xml'
07.06.2021 02:22:41 -- Parsing KB file 'software/SoftwareRequired.xml'
07.06.2021 02:22:41 -- Parsing KB file 'software/SoftwareRequiredRPOS.xml'
07.06.2021 02:22:41 -- Setting up of Knowledge Database completed
07.06.2021 02:22:41 -- HandleSilentOperations start
07.06.2021 02:22:41 -- DoSilentAnalyzeImage start
07.06.2021 02:22:41 -- Setting up tabs, showData = False
07.06.2021 02:22:41 -- Tabs setup completed
07.06.2021 02:22:41 -- Analysis started
07.06.2021 02:22:41 -- Setting up advisories grid filter
07.06.2021 02:22:41 -- Grid filters update completed
07.06.2021 02:22:41 -- Ziel-Image: '<Dieser Computer>'
07.06.2021 02:22:41 -- Referenz-Image: '<Von HP.com>'
07.06.2021 02:22:42 -- Connecting to AWS...
07.06.2021 02:22:42 -- Downloading 'https://hpia.hpcloud.hp.com/ref/83b2/83b2_64_10.0.2009.cab?hpia=5.1.1&wf=1&pn=HP+EliteBook+850+G5&os...'
07.06.2021 02:22:42 -- Setting up advisories grid filter
07.06.2021 02:22:42 -- Grid filters update completed
07.06.2021 02:22:42 -- Setting up advisories grid filter
07.06.2021 02:22:42 -- Grid filters update completed
07.06.2021 02:22:42 -- Verifying cab signature/authenticode
07.06.2021 02:22:57 -- Extracting content file '83b2_64_10.0.2009.xml'
07.06.2021 02:22:57 -- Downloading 'https://hpia.hpcloud.hp.com/ref/83b2/83b2_cds.cab?hpia=5.1.1&wf=1&pn=HP+EliteBook+850+G5&osv=10.0.19...'
07.06.2021 02:22:58 -- Verifying cab signature/authenticode
07.06.2021 02:23:52 -- Extracting content file '83b2_cds.xml'
07.06.2021 02:23:53 -- Download completed
07.06.2021 02:23:57 -- SetFromXMLCapture missing OS display version. Try to set from SupportedPlatforms 20H2
07.06.2021 02:23:58 -- Capturing of 'This Computer' configuration started
07.06.2021 02:24:34 -- Capturing of 'This Computer' configuration completed
07.06.2021 02:24:34 -- Capturing this computer finished successfully after 1 tries
07.06.2021 02:24:34 -- SetFromXMLCapture missing OS display version. Try to set from SupportedPlatforms 20H2
07.06.2021 02:24:35 -- Comparing/Analyzing 'Ziel-Image' and 'Referenz-Image'
07.06.2021 02:24:35 -- Analyzing advisory information
07.06.2021 02:24:38 -- Analyzing System information
07.06.2021 02:24:38 -- Analyzing Security information
07.06.2021 02:24:38 -- Analyzing certificates information
07.06.2021 02:24:38 -- Analyzing Installed Software information
07.06.2021 02:24:38 -- Analyzing QFE information
07.06.2021 02:24:38 -- Analyzing BIOS Settings information
07.06.2021 02:24:39 -- Analyzing Device/Drivers information
07.06.2021 02:24:46 -- Analyzing firmware information
07.06.2021 02:24:46 -- Setting up of Knowledge Database started
07.06.2021 02:24:46 -- Parsing KB file 'dependencies/BIOSSettings.xml'
07.06.2021 02:24:46 -- Parsing KB file 'dependencies/CustomMsg.xml'
07.06.2021 02:24:46 -- Parsing KB file 'dependencies/DotNetFramework.xml'
07.06.2021 02:24:46 -- Parsing KB file 'dependencies/Drivers.xml'
07.06.2021 02:24:46 -- Parsing KB file 'dependencies/MSKB.xml'
07.06.2021 02:24:46 -- Parsing KB file 'dependencies/Softpaqs.xml'
07.06.2021 02:24:46 -- Parsing KB file 'dependencies/Software.xml'
07.06.2021 02:24:46 -- Parsing KB file 'drivers/3DDG.xml'
07.06.2021 02:24:46 -- Parsing KB file 'drivers/Ignore.xml'
07.06.2021 02:24:46 -- Parsing KB file 'drivers/InfInstallRequired.xml'
07.06.2021 02:24:46 -- Parsing KB file 'drivers/OfflineDevices.xml'
07.06.2021 02:24:46 -- Parsing KB file 'drivers/RPOS.xml'
07.06.2021 02:24:46 -- Parsing KB file 'drivers/SynapticsPointStyk.xml'
07.06.2021 02:24:46 -- Parsing KB file 'drivers/TPM2.0.xml'
07.06.2021 02:24:46 -- Parsing KB file 'drivers/WacomAES.xml'
07.06.2021 02:24:46 -- Parsing KB file 'firmware/Camera.xml'
07.06.2021 02:24:46 -- Parsing KB file 'firmware/Cdrom.xml'
07.06.2021 02:24:46 -- Parsing KB file 'firmware/Docks.xml'
07.06.2021 02:24:46 -- Parsing KB file 'firmware/HDD.xml'
07.06.2021 02:24:46 -- Parsing KB file 'firmware/Hid.xml'
07.06.2021 02:24:46 -- Parsing KB file 'firmware/IntelME.xml'
07.06.2021 02:24:46 -- Parsing KB file 'firmware/SSD.xml'
07.06.2021 02:24:46 -- Parsing KB file 'firmware/Thunderbolt.xml'
07.06.2021 02:24:46 -- Parsing KB file 'firmware/UpdateCapsule.xml'
07.06.2021 02:24:46 -- Parsing KB file 'firmware/WWAN.xml'
07.06.2021 02:24:46 -- Parsing KB file 'global/FindReplace.xml'
07.06.2021 02:24:46 -- Parsing KB file 'global/ObsoleteSoftpaq.xml'
07.06.2021 02:24:46 -- Parsing KB file 'InstalledFile/BhmPatch.xml'
07.06.2021 02:24:46 -- Parsing KB file 'os/10.0/To10.0.xml'
07.06.2021 02:24:46 -- Parsing KB file 'os/10.0/To6.1.xml'
07.06.2021 02:24:46 -- Parsing KB file 'os/6.1/OS_6.1_QFE.xml'
07.06.2021 02:24:46 -- Parsing KB file 'os/6.3/OS_6.3_QFE.xml'
07.06.2021 02:24:46 -- Parsing KB file 'os/TPMFirmwareFiles.xml'
07.06.2021 02:24:46 -- Parsing KB file 'os/TPMFirmwareFilesBpc.xml'
07.06.2021 02:24:46 -- Parsing KB file 'os/TPMPreparation.xml'
07.06.2021 02:24:46 -- Parsing KB file 'paths/DownloadPaths.xml'
07.06.2021 02:24:46 -- Parsing KB file 'paths/Urls.xml'
07.06.2021 02:24:46 -- Parsing KB file 'software/Ignore.xml'
07.06.2021 02:24:46 -- Parsing KB file 'software/InstallSequence.xml'
07.06.2021 02:24:46 -- Parsing KB file 'software/SoftwareRequired.xml'
07.06.2021 02:24:46 -- Parsing KB file 'software/SoftwareRequiredRPOS.xml'
07.06.2021 02:24:46 -- Setting up of Knowledge Database completed
07.06.2021 02:24:46 -- Setting up recommendations
07.06.2021 02:24:46 -- Setting up recommendations for System Information/BIOS
07.06.2021 02:24:46 -- Setting up recommendations for Security
07.06.2021 02:24:46 -- Setting up recommendations for firmware
07.06.2021 02:24:46 -- Setting up recommendations for Installed Software
07.06.2021 02:24:46 -- Setting up recommendations for QFEs
07.06.2021 02:24:46 -- Setting up recommendations for BIOS Settings
07.06.2021 02:24:46 -- Setting up recommendations for Devices
07.06.2021 02:24:46 -- Setting up recommendations for advisories
07.06.2021 02:24:46 -- Recommendations setup completed
07.06.2021 02:24:46 -- Setting up tabs, showData = True
07.06.2021 02:24:46 -- Updating grid filters
07.06.2021 02:24:46 -- Setting up Drivers grid filter
07.06.2021 02:24:46 -- Grid filters update completed
07.06.2021 02:24:46 -- Setting up Software Tab grid filter
07.06.2021 02:24:46 -- 162
07.06.2021 02:24:46 -- (CompareResultType = 3 OR CompareResultType = 10 OR CompareResultType = 4 OR CompareResultType = 5 OR CompareResultType = 9) AND CompareResultType <> 0
07.06.2021 02:24:46 -- Grid filters update completed
07.06.2021 02:24:46 -- Setting up QFE grid filter
07.06.2021 02:24:46 -- Grid filters update completed
07.06.2021 02:24:46 -- Setting up Firmware grid filter
07.06.2021 02:24:46 -- Grid filters update completed
07.06.2021 02:24:46 -- Setting up BIOS Settings grid filter
07.06.2021 02:24:46 -- Grid filters update completed
07.06.2021 02:24:46 -- Setting up advisories grid filter
07.06.2021 02:24:46 -- Grid filters update completed
07.06.2021 02:24:46 -- Grid filters update completed
07.06.2021 02:24:46 -- Setting up Recommendations Tab information
07.06.2021 02:24:47 -- Setting up Drivers grid filter
07.06.2021 02:24:47 -- Grid filters update completed
07.06.2021 02:24:47 -- Setting up Drivers Tab information
07.06.2021 02:24:47 -- Setting up Software Tab grid filter
07.06.2021 02:24:47 -- 41
07.06.2021 02:24:47 -- (CompareResultType = 3 OR CompareResultType = 10 OR CompareResultType = 4 OR CompareResultType = 5 OR CompareResultType = 9) AND CompareResultType <> 0
07.06.2021 02:24:47 -- Grid filters update completed
07.06.2021 02:24:47 -- Setting up Software Tab information
07.06.2021 02:24:47 -- Setting up QFE grid filter
07.06.2021 02:24:47 -- Grid filters update completed
07.06.2021 02:24:47 -- Setting up QFE Tab information
07.06.2021 02:24:47 -- Setting up Certificates grid filter
07.06.2021 02:24:47 -- Grid filters update completed
07.06.2021 02:24:47 -- Setting up Security Tab information
07.06.2021 02:24:47 -- Setting up Firmware grid filter
07.06.2021 02:24:47 -- Grid filters update completed
07.06.2021 02:24:47 -- Setting up Firmware Tab information
07.06.2021 02:24:47 -- Setting up BIOS Settings grid filter
07.06.2021 02:24:47 -- Grid filters update completed
07.06.2021 02:24:47 -- Setting up BIOS Settings Tab information
07.06.2021 02:24:47 -- Setting up advisories grid filter
07.06.2021 02:24:47 -- Grid filters update completed
07.06.2021 02:24:47 -- Setting up Summary Tab information
07.06.2021 02:24:47 -- Tabs setup completed
07.06.2021 02:24:48 -- Comparison/Analysis completed
07.06.2021 02:24:48 -- Analysis completed
07.06.2021 02:26:42 -- Launching 'C:\HPIA\Softpaq\HP_EliteBook_850_G5\sp81735_HPlt4132MobileBroadbandDrivers\install.cmd'
07.06.2021 02:26:43 -- Successfully launched installation. Waiting up to 10 minutes to finish...
07.06.2021 02:27:18 -- Installation completed. Error code = 0.
07.06.2021 02:27:18 -- Launching 'C:\HPIA\Softpaq\HP_EliteBook_850_G5\sp111341_IntelVideoDriverandControlPanel\install.cmd'
07.06.2021 02:27:18 -- Successfully launched installation. Waiting up to 10 minutes to finish...
07.06.2021 02:27:19 -- Installation completed. Error code = 3.
07.06.2021 02:27:19 -- Exiting with exit code: InstallFailed
07.06.2021 02:27:19 -- Saving recommendations as HTML started
07.06.2021 02:27:19 -- Saving recommendations as HTML completed
07.06.2021 02:27:19 -- Saving recommendations as XML started
07.06.2021 02:27:19 -- Saving recommendations as XML completed
07.06.2021 02:27:19 -- Saving recommended SoftPaqs as JSON started
07.06.2021 02:27:19 -- Saving recommendations as JSON completed
07.06.2021 02:27:19 -- Exiting with exit code: 3020

Category:
2 people had the same question
1 REPLY 1

‎07-30-2021 03:33 AM

HP Recommended

The Same problem appears with HPIA 5.1.2!
Laptop Model is: HP EliteBook 850 G5
OS: Windows 10 Enterprise Edition (Build 19042) (64 Bit)
10.0.19042.1110
2009
20H2

If I install Softpaq sp111341 manually over Igxpin.exe it says that the OS is not supported.


Log:
07.30.2021 10:27:46 -- HP Image Assistant 5.1.2.19143
07.30.2021 10:27:46 -- Command-Line: C:\HPIA\HPImageAssistant.dll /ipc:544,556,560 /Operation:Analyze /Category:All /Action:Install /Selection:All /ReportFilePath:C:\HPIA\Logs\Update_*.log /SoftpaqDownloadFolder:C:\HPIA\Softpaq\HP_EliteBook_850_G5 /ProxyURL:http://www.*.de /ProxyPort:80 /Silent /Debug
07.30.2021 10:27:47 -- Ziel-Image: '<Dieser Computer>'
07.30.2021 10:27:47 -- Referenz-Image: '<Von HP.com>'
07.30.2021 10:27:47 -- ProductListSearchViewModel 4934750
07.30.2021 10:27:48 -- Application initialization started
07.30.2021 10:27:48 -- Setting default connection to HP.com until AWS is successful.
07.30.2021 10:27:48 -- Checking Internet connection...
07.30.2021 10:27:48 -- Using URL https://hpia.hpcloud.hp.com/connecttest.txt...
07.30.2021 10:27:48 -- Checking for available application update
07.30.2021 10:27:48 -- ProductListSearchViewModel 14263389
07.30.2021 10:27:48 -- Connecting to AWS...
07.30.2021 10:27:48 -- Downloading 'https://hpia.hpcloud.hp.com/HPIAMsg.cab?hpia=5.1.2&m=cl'
07.30.2021 10:28:23 -- Successful connection to AWS, setting Default connection back to AWS.
07.30.2021 10:28:23 -- Connecting to AWS...
07.30.2021 10:28:23 -- Downloading 'https://hpia.hpcloud.hp.com/ref/platformList.cab'
07.30.2021 10:28:24 -- Verifying cab signature/authenticode
07.30.2021 10:29:02 -- Extracting content file 'platformList.xml'
07.30.2021 10:29:02 -- Download completed
07.30.2021 10:29:02 -- Connecting to AWS...
07.30.2021 10:29:02 -- Downloading 'https://hpia.hpcloud.hp.com/kb/common/latest.cab'
07.30.2021 10:29:02 -- Verifying cab signature/authenticode
07.30.2021 10:29:55 -- Extracting content file 'latest.zip'
07.30.2021 10:29:55 -- Ziel-Image: '<Dieser Computer>'
07.30.2021 10:29:55 -- Referenz-Image: '<Von HP.com>'
07.30.2021 10:29:56 -- Connecting to AWS...
07.30.2021 10:29:56 -- Downloading 'https://hpia.hpcloud.hp.com/ref/83b2/83b2_64_10.0.2009.cab?hpia=5.1.2&wf=1&pn=HP+EliteBook+850+G5&os...'
07.30.2021 10:29:57 -- Verifying cab signature/authenticode
07.30.2021 10:30:12 -- Extracting content file '83b2_64_10.0.2009.xml'
07.30.2021 10:30:12 -- Downloading 'https://hpia.hpcloud.hp.com/ref/83b2/83b2_cds.cab?hpia=5.1.2&wf=1&pn=HP+EliteBook+850+G5&osv=10.0.19...'
07.30.2021 10:30:13 -- Verifying cab signature/authenticode
07.30.2021 10:31:06 -- Extracting content file '83b2_cds.xml'
07.30.2021 10:31:08 -- Download completed
07.30.2021 10:32:00 -- Parsing KB file 'firmware/UpdateCapsule.xml'
 'C:\HPIA\Softpaq\HP_EliteBook_850_G5\sp81735_HPlt4132MobileBroadbandDrivers\install.cmd'
07.30.2021 10:33:58 -- Successfully launched installation. Waiting up to 10 minutes to finish...
07.30.2021 10:34:34 -- Installation completed. Error code = 0.
07.30.2021 10:34:34 -- Launching 'C:\HPIA\Softpaq\HP_EliteBook_850_G5\sp111341_IntelVideoDriverandControlPanel\install.cmd'
07.30.2021 10:34:34 -- Successfully launched installation. Waiting up to 10 minutes to finish...
07.30.2021 10:34:35 -- Installation completed. Error code = 3.
07.30.2021 10:34:36 -- Exiting with exit code: 3020

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