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DaveSof
Level 2
14 9 1 2
Message 1 of 4
793
Flag Post

Solved!

HP Image Assistant

HP Recommended
Microsoft Windows 10 (64-bit)

Hello, I'm having a small issue with HP Image Assistant v. 5.0.3 not running correctly on business notebooks on which it as previously run.  I am getting an erro that HP Image Assisntant does not support Windows 10 version 2009 for this platform.... I downloaded the list of supported platforms and apparently no business notebooks are showing as supported.  I'm seeing the same problem in v. 4.5.8 and v5.0.3.

 

We normally run HP Image Assistant from the command line to update drivers and BIOS and noticed it stopped working mid-morning.  Any help is appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
34,499 25,954 3,183 10,020
Message 2 of 4
Flag Post
HP Recommended

@DaveSof 

 

I've reported this issue.

 

When it's fixed, HPIA will start working again.

Hang in there.

 

Yes, I know - Answered and no one is happy yet.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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3 REPLIES 3
Dragon-Fur
Level 16
Level 16
34,499 25,954 3,183 10,020
Message 2 of 4
Flag Post
HP Recommended

@DaveSof 

 

I've reported this issue.

 

When it's fixed, HPIA will start working again.

Hang in there.

 

Yes, I know - Answered and no one is happy yet.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
DaveSof
Author
Level 2
14 9 1 2
Message 3 of 4
Flag Post
HP Recommended

You made me happy.  Thank you!

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
34,499 25,954 3,183 10,020
Message 4 of 4
Flag Post
HP Recommended

@DaveSof 

 

You are welcome.  Smiling.

 

I don't have any idea how long this will take.

We are dependent on "internal" resources to fix the underlying issue.

That said, it can be done.

"We Wait."

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
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