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01-29-2024
10:10 AM
- last edited on
01-29-2024
10:41 AM
by
MayS
I purchased a HP Printer with a guaranteed 6 months free printer cartridges as a promotional offering in purchasing this printer. I ended this program prior to the 6 months period as I found no value in it. It only served to pay HP additional $$$$ should I print over the "allowed" quantities of pages and I was required to place a credit/debit card on file. During this timeframe, I received a shipment of printer cartridges (per the promotional offering of free cartridges). Since I have ended this costly promotional program, my printer is virtually being held hostage until such time: 1) I either re-join this program; or 2) purchase additional HP cartridges externally and replace the ones installed. This is FALSE advertising to enhance HP sales with intent to fraud the public. These cartridges, replaced during the program period should be able to continued to be used, as advertised. I called your helpless desk at [content removed] and spoke with your call center representative, Joel to no avail. It was apparent he was reading a script and informed me of my so-called options: 1) either re-join this program; or 2) purchase outside cartridges. This is NOT acceptable. I am filing not only a formal Corporate complaint here, but also with the Better Business Bureau, the State of Kansas Attorney General's Office, and a Federal Trade Commision complaint. I will also ensure that this issue is communicated via the media and vow to never purchase an HP product again after being a loyal customer for years, even in my business environment. Misleading the public to increase sales is unlawful and shameful.