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‎11-15-2019 06:50 AM

HP Recommended
Product: Expensive Laptop

HP Doesn't Honor Manufacturers' Warrantee

Laptop works great for the first 30 Days, then goes dead.  Send it back to HP......After 2 months of evaluating it, HP rejects any warrantee work because of a scratch on the case.  BAD CUTSTOMER SERVICE - NEVER BUY ANOTHER HP AGAIN ! ! !  $800 Down The Drain.

2 people had the same question
3 REPLIES 3

‎11-15-2019 07:06 AM - edited ‎11-15-2019 07:07 AM

HP Recommended

If that really is true, that is really bad customer service. What was the original problem? I read it went "dead" but like what exactly or how?

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‎11-15-2019 07:12 AM

HP Recommended

Push the "on" button and nothing happens....screen never lights up and you can't hear the drive start up.

I'm guessing,  hard drive or something in the motherboard.

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‎11-15-2019 09:00 AM

HP Recommended

@Gman14052

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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