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Message 1 of 2
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HP NoteBook: ENVY 13-D000ne - Camera not working.

HP Recommended
HP ENVY 13-D000ne
Microsoft Windows 10 (64-bit)

I am using HP Laptop - Model No. ENVY 13-d000ne.
Recently, i have reset my computer and update all latest drivers from hp.com including bios.
Now machine is working perfectly, but camera not functioning and displayed message "Can't find your camera"

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Murali_Puthur

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Firstly, locate and toggle the webcam privacy switch or press the webcam shutter key.
  • Next check for the webcam shutter key is located on the action key row of your keyboard. To turn off your webcam, press the webcam shutter key. To turn the webcam back on, press the shutter key again.

Use these steps to make sure your app can access your webcam.

  1. From the Start menu, click SettingsPrivacy, and then click Camera.

  2. In the Allow apps to access your camera section of the menu, choose the setting that is most applicable for your webcam.

  3. Under Choose which apps can access your camera, select your preferred individual settings to On or Off.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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