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tobleron
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HP Notebook15-r262ne (BIOS Update Fails)

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HP Notebook - 15-r262ne
Microsoft Windows 10 (64-bit)

Hello HP Community,

Your help is appreciated to know why the BIOS update is not working. I have never updated this laptops' BIOS before but I felt the need to do so because something is wrong in my BIOS (it does not save any option except Hardware Virtualization option.

 

Methods tried:

1. Update BIOS from Windows 10 Enterprise (Disabled antivirus before).

2. Update BIOS from USB flash memory by pressing Windows+B, going to bios update screen then again fails.

3. Replaced CMOS battery. But date was already saving actually.

 

The failure log is below. Help appreciated on why update is failing. My BIOS revision is F.36 Insyde, trying to update to latest F.46 downloaded from support.hp.com BIOS section.

 

https://paste.ee/p/Ya8yl

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Barachiel
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@tobleron

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

 

Good Luck. 🙂

Barachiel
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tobleron
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Sorry your private message just informs to contract hp support.. and didn't solve my problem. I have put all needed information including the log. Expect better effort.

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The_Fossette
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@tobleron,

 

I recommend you follow the steps in the below artilce to update the BIOS on the computer and check if it helps.

 

Also, let me know the exact issue you are facing with the computer so that I can assist you better.

 

https://support.hp.com/in-en/document/c00042629

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
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tobleron
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Please check the BIOS update log I linked in my first post and tell me why the BIOS is failing. I have proceeded with the steps and receive the same error.

 

Such as:
12/24/18 06:54:49  Verify of Block XXXX Failed

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The_Fossette
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@tobleron,

 

It is great to have you back and your patience is greatly appreciated.

 

I would like to inform you that, I do not have any tool to check the logs. However, I recommend you try updating the BIOS to version F.45 Rev.A and check if it works.

 

Below is the link to download the BIOS.

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88925.exe

 

Let me know how it goes.

 

 

The_Fossette
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tobleron
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Dear Fosette,

Please check the log I have provided in this link, as I could not attach the log on the forum so I posted it here:

https://paste.ee/p/Ya8yl


Also I would like to inform you that when I try the UEFI diagnostics from BIOS, it does not work. The log generated is simply empty and it does not run. I am not sure what's going on.

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The_Fossette
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@tobleron,

 

It is great to have you back and your patience is greatly appreciated.

 

As informed earlier, I do not have any tool to check the logs. However, I recommend you try updating the BIOS to version F.45 Rev.A and check if it works.

 

Below is the link to download the BIOS.

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88925.exe

 

Let me know how it goes.

The_Fossette
I am an HP Employee

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tobleron
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Thank you, I have tried F.45 Rev A and it failed, I have also tried F.40, F.41, & F.43... they all fail and do not continue. You do not need a tool to check the log I provided you, all you need is to look at the error messages and understand them.

 

Aren't there any HP advanced/technical engineers who can read bios log errors? Otherwise let me know what I can do. I believe the BIOS update is important for several reasons:

1. UEFI security is improved. Which means my PC is prone to security breaches as my BIOS rev is too old.

2. The BIOS settings are not updating, which means that certainly something is wrong and I am not sure what it is.

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The_Fossette
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@tobleron,

 

It is great to have you back and your patience is greatly appreciated.

 

I will research this issue and get back to you once I have an answer.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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