HP OFFICE JET PRO 9010e COMPALINT I HAVE TRIED NOW FOR FOUR DAYS TO REACH SOMEONE

[raybaker99]

I HAVE TRIED TO REACH SOMEONE FROM HP SUPPORT FOR MY FREE INK PRINTER I HAVE NOW TRIED FOR 4 DAYS TO REACH SOMEONE CALLING [Personal Information Removed] AND YOU WAIT AND WAIT AN AFTER 20 MINUTES YOU HAND UP AND TRY AGAIN THE NEXT DAY, AND NOW ITS BEEN FOUR DAYS. ALSO WHEN I FIRST GOT MY PRINTER THEY SAID IT WOULD BE $20 A MONTH AND I GOT BILLED $37 FOR MY FIRST MONTH. I HAVE NEVER SEEN SUCH BAD SERVICE. YOU GO ON LINE AND CHAT AND THE PERSON DON'T KNOW HOW TO SET UP SCAN, AND I TRIED THAT TWO TIMES AND NEITHER PERSON KNEW HOW. AND JUST A FEW MINUTES AGO I FINALLY GOT TO TALK TO SOMEONE AND TOLD THE GUY ABOUT MY IDDIES AND HE SAID HE DID NOT KNOW HOW TO SET UP THE SCAN ON MY OFFICE JET PRO 9010E.  HE PUT ME THROUGH TO THE NUMBER ABOVE AND I WAITED ANOTHER TWENTY MINUTES AND NO ANSWER. THANKS RAY

[BeemerBiker]

If the printer is working then all you need for the scan to work is the full feature software and the scan application.  Skip down to the software and then get the scan app as I described. The rest of the stuff like the reset is if something goes wrong

Click here for network setup using HP Smart but in a different language

Use the secret menu to reset
https://www.youtube.com/watch?v=nDCSPwlQMPU

WiFi setup video
https://www.youtube.com/watch?v=E67gd2r79go

Full feature software April 2024


DeskJet Reference

OCR software is also available

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed. You will have to sign into HP Smart using your HP account.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

Please let me know if this works