-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- HP PC Hardware Diagnostics Windows crashes

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
12-15-2024 01:51 PM
Product: Elitebook 1040 x360 G10
The HP PC Hardware Diagnostics tool chrashes every time I start it. The event viewer contains two entries:
0x800702E4: Cannot create the process for package AD2F1837.HPPCHardwareDiagnosticsWindows_2.6.4.0_x64__v10z8vjag6ke6 because an error was encountered while launching. [LaunchProcess]
and
Exception has been thrown by the target of an invocation.System.Text.Json.JsonException: The JSON value could not be converted to HPI.ApiClients.Methone.Models.Enums.SupportCode. Path: $.Devices[0].SupportCode[0] | LineNumber: 0 | BytePositionInLine: 956.
at System.Text.Json.ThrowHelper.ThrowJsonException(String message)
at System.Text.Json.Serialization.Converters.EnumConverter`1.Read(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options)
at System.Text.Json.Serialization.JsonConverter`1.TryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
at System.Text.Json.Serialization.JsonCollectionConverter`2.OnTryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, TCollection& value)
at System.Text.Json.Serialization.JsonConverter`1.TryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
at System.Text.Json.Serialization.Metadata.JsonPropertyInfo`1.ReadJsonAndSetMember(Object obj, ReadStack& state, Utf8JsonReader& reader)
at System.Text.Json.Serialization.Converters.ObjectDefaultConverter`1.OnTryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
at System.Text.Json.Serialization.JsonConverter`1.TryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
at System.Text.Json.Serialization.JsonCollectionConverter`2.OnTryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, TCollection& value)
at System.Text.Json.Serialization.JsonConverter`1.TryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
at System.Text.Json.Serialization.Metadata.JsonPropertyInfo`1.ReadJsonAndSetMember(Object obj, ReadStack& state, Utf8JsonReader& reader)
at System.Text.Json.Serialization.Converters.ObjectDefaultConverter`1.OnTryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
at System.Text.Json.Serialization.JsonConverter`1.TryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
at System.Text.Json.Serialization.JsonConverter`1.ReadCore(Utf8JsonReader& reader, JsonSerializerOptions options, ReadStack& state)
at System.Text.Json.JsonSerializer.ContinueDeserialize[TValue](ReadBufferState& bufferState, JsonReaderState& jsonReaderState, ReadStack& readStack, JsonTypeInfo jsonTypeInfo)
at System.Text.Json.JsonSerializer.ReadFromStreamAsync[TValue](Stream utf8Json, JsonTypeInfo jsonTypeInfo, CancellationToken cancellationToken)
at System.Net.Http.Json.HttpContentJsonExtensions.ReadFromJsonAsyncCore[T](HttpContent content, Encoding sourceEncoding, JsonSerializerOptions options, CancellationToken cancellationToken)
at HPI.ApiClients.Methone.MethoneClient.GetWarrantyStatus(String serialNumber, String productNumber, String countryCode, String locale, String utcOffset, String clientId, CancellationToken ct) in C:\agent\_work\1\s\SureCheck\APIs\HPI.ApiClients.Methone\MethoneClient.cs:line 320
at HPI.SharedLib.State.UiState.UpdateWarrantyStatusAsync(DeviceInformation forDevice, Boolean force) in C:\agent\_work\1\s\SureCheck\UiRedesign\SharedLib\State\UiState.cs:line 279
at HPI.SharedComponents.ApplicationSpecific.WarrantyStatusComponents.WarrantyStatusDisplayBase.UpdateWarrantyStatus(Boolean force) in C:\agent\_work\1\s\SureCheck\UiRedesign\SharedComponents\ApplicationSpecific\WarrantyStatusComponents\WarrantyStatusDisplayBase.razor.cs:line 120
at Microsoft.AspNetCore.Components.ComponentBase.RunInitAndSetParametersAsync()
at Microsoft.AspNetCore.Components.RenderTree.Renderer.GetErrorHandledTask(Task taskToHandle, ComponentState owningComponentState)
at Microsoft.AspNetCore.Components.WebView.IpcSender.<>c__DisplayClass11_0.<NotifyUnhandledException>b__1()
at PeakSWC.RemoteBlazorWebView.Wpf.WpfDispatcher.InvokeAsync(Action workItem)
at PeakSWC.RemoteBlazorWebView.Wpf.WpfDispatcher.<>c.<.cctor>b__8_0(Exception exception)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor)
at System.Reflection.MethodInvoker.Invoke(Object obj, IntPtr* args, BindingFlags invokeAttr)
Any idea how to work around?
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.