• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Elitebook 1040 x360 G10

The HP PC Hardware Diagnostics tool chrashes every time I start it. The event viewer contains two entries:

 

0x800702E4: Cannot create the process for package AD2F1837.HPPCHardwareDiagnosticsWindows_2.6.4.0_x64__v10z8vjag6ke6 because an error was encountered while launching. [LaunchProcess]

and

 

Exception has been thrown by the target of an invocation.System.Text.Json.JsonException: The JSON value could not be converted to HPI.ApiClients.Methone.Models.Enums.SupportCode. Path: $.Devices[0].SupportCode[0] | LineNumber: 0 | BytePositionInLine: 956.
   at System.Text.Json.ThrowHelper.ThrowJsonException(String message)
   at System.Text.Json.Serialization.Converters.EnumConverter`1.Read(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options)
   at System.Text.Json.Serialization.JsonConverter`1.TryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
   at System.Text.Json.Serialization.JsonCollectionConverter`2.OnTryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, TCollection& value)
   at System.Text.Json.Serialization.JsonConverter`1.TryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
   at System.Text.Json.Serialization.Metadata.JsonPropertyInfo`1.ReadJsonAndSetMember(Object obj, ReadStack& state, Utf8JsonReader& reader)
   at System.Text.Json.Serialization.Converters.ObjectDefaultConverter`1.OnTryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
   at System.Text.Json.Serialization.JsonConverter`1.TryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
   at System.Text.Json.Serialization.JsonCollectionConverter`2.OnTryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, TCollection& value)
   at System.Text.Json.Serialization.JsonConverter`1.TryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
   at System.Text.Json.Serialization.Metadata.JsonPropertyInfo`1.ReadJsonAndSetMember(Object obj, ReadStack& state, Utf8JsonReader& reader)
   at System.Text.Json.Serialization.Converters.ObjectDefaultConverter`1.OnTryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
   at System.Text.Json.Serialization.JsonConverter`1.TryRead(Utf8JsonReader& reader, Type typeToConvert, JsonSerializerOptions options, ReadStack& state, T& value)
   at System.Text.Json.Serialization.JsonConverter`1.ReadCore(Utf8JsonReader& reader, JsonSerializerOptions options, ReadStack& state)
   at System.Text.Json.JsonSerializer.ContinueDeserialize[TValue](ReadBufferState& bufferState, JsonReaderState& jsonReaderState, ReadStack& readStack, JsonTypeInfo jsonTypeInfo)
   at System.Text.Json.JsonSerializer.ReadFromStreamAsync[TValue](Stream utf8Json, JsonTypeInfo jsonTypeInfo, CancellationToken cancellationToken)
   at System.Net.Http.Json.HttpContentJsonExtensions.ReadFromJsonAsyncCore[T](HttpContent content, Encoding sourceEncoding, JsonSerializerOptions options, CancellationToken cancellationToken)
   at HPI.ApiClients.Methone.MethoneClient.GetWarrantyStatus(String serialNumber, String productNumber, String countryCode, String locale, String utcOffset, String clientId, CancellationToken ct) in C:\agent\_work\1\s\SureCheck\APIs\HPI.ApiClients.Methone\MethoneClient.cs:line 320
   at HPI.SharedLib.State.UiState.UpdateWarrantyStatusAsync(DeviceInformation forDevice, Boolean force) in C:\agent\_work\1\s\SureCheck\UiRedesign\SharedLib\State\UiState.cs:line 279
   at HPI.SharedComponents.ApplicationSpecific.WarrantyStatusComponents.WarrantyStatusDisplayBase.UpdateWarrantyStatus(Boolean force) in C:\agent\_work\1\s\SureCheck\UiRedesign\SharedComponents\ApplicationSpecific\WarrantyStatusComponents\WarrantyStatusDisplayBase.razor.cs:line 120
   at Microsoft.AspNetCore.Components.ComponentBase.RunInitAndSetParametersAsync()
   at Microsoft.AspNetCore.Components.RenderTree.Renderer.GetErrorHandledTask(Task taskToHandle, ComponentState owningComponentState)
   at Microsoft.AspNetCore.Components.WebView.IpcSender.<>c__DisplayClass11_0.<NotifyUnhandledException>b__1()
   at PeakSWC.RemoteBlazorWebView.Wpf.WpfDispatcher.InvokeAsync(Action workItem)
   at PeakSWC.RemoteBlazorWebView.Wpf.WpfDispatcher.<>c.<.cctor>b__8_0(Exception exception)
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor)
   at System.Reflection.MethodInvoker.Invoke(Object obj, IntPtr* args, BindingFlags invokeAttr)

Any idea how to work around?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.