HP Pavilion Data transfer and USB-Hotspot issues un USB-C

[KadorYT]

So,HI!I have aproblem with connecting phones to my notebook with win11 USB-c port.Transfering files and using USB-Hotspot isnt posible,When trying to open folder form connected phone it immediatly disconects .When I turn on USB-Hotspot it unstopably disconnects and reconnects.So,i found a error in event viewer that can be related to this problem.

Kernel-PnP,Event ID 411

Device USB\VID_04E8&PID_6860\R5CW22PSX4X had a problem starting.

Driver Name: usb.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Service: usbccgp

Lower Filters: 

Upper Filters: 

Problem: 0x0

Problem Status: 0xC00000E5

PREW events related to this:

1st:

Device USB\VID_04E8&PID_6860\R5CW22PSX4X was configured.

Driver Name: usb.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Driver Date: 06/21/2006

Driver Version: 10.0.22621.1194

Driver Provider: Microsoft

Driver Section: Composite.Dev.NT

Driver Rank: 0xFF2006

Matching Device Id: USB\COMPOSITE

Outranked Drivers: 

Device Updated: false

Parent Device: USB\ROOT_HUB30\5&3fdc59a&0&0

2nd:(same as 1st just started)

3rd:

Device USB\VID_04E8&PID_6860\R5CW22PSX4X requires further installation.

4th:

Driver Management has concluded the process to add Service dg_ssudbus for Device Instance ID USB\VID_04E8&PID_6860\R5CW22PSX4X with the following status: 0.

5th:

Device USB\VID_04E8&PID_6860\R5CW22PSX4X was deleted.

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

than repeats 3rd and 4th.

before error:

Device USB\VID_04E8&PID_6860\R5CW22PSX4X was configured.

Driver Name: usb.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Driver Date: 06/21/2006

Driver Version: 10.0.22621.1194

Driver Provider: Microsoft

Driver Section: Composite.Dev.NT

Driver Rank: 0xFF2006

Matching Device Id: USB\COMPOSITE

Outranked Drivers: oem77.inf:USB\VID_04E8&PID_6860:00FF0001

Device Updated: true

Parent Device: USB\ROOT_HUB30\5&3fdc59a&0&0

ERROR

then repeats 5th.

END

After some research I found that this problem appears when i am connecting phones trought type c connector,i took other cables-same resoult,and also i found that it happens only on some load,in my situation i tested only when launching Rocket league.If after notebook turned on games wasnt launched everything works good, mostly.

[Treeko]

Hi @KadorYT 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support