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‎11-12-2017 11:51 AM

HP Recommended
Product: HP Pavilion 500 C60
Operating System: Microsoft Windows 10 (64-bit)

I was cleaning around my computer while it was running  and moved it slightly. Now after bios issues and testing I have a failed hard drive with a failure ID PGBVB1-0008RU-9XJ16K-608A03. I get that the hdd is toast. But since I can't look up the pc diags from the web address they list I need help to make sure I repair this correctly. I do not have another desktop. I am a TOTAL NOVICE.  Type slowly please....lol thanks for any help!

1 person had the same question
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‎11-12-2017 11:58 AM

HP Recommended

The only fix is going to be replacement of the hard drive. 

View solution in original post

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3 REPLIES 3

‎11-12-2017 11:58 AM

HP Recommended

The only fix is going to be replacement of the hard drive. 

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‎11-12-2017 12:17 PM

HP Recommended

Does the code show anything else is toast? I ran separate component tests and the other 2 that ran came back fine. But I just want to make sure when I replace the drive that there isn't another issue. (That can be identified by the code I have that is. And thank you for your rapid response. One day off a week and this is going to consume most of it. Don't want it to drag out because I didn't ask. Thanks again Huffer!

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‎11-12-2017 01:07 PM

HP Recommended

Well actually that failure Code means a bad checksum which could be the BIOS chip meaning the motherboard. 

 

This is not goodThis is not good

I thought you were telling me this came up on a hard drive test. It had to come up with the general hardware test, not just the hard drive. 

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