-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- HP Pro Pen G1 not working anyome on ProBook x360 435 G8

Create an account on the HP Community to personalize your profile and ask a question
05-04-2025 03:07 AM
Hi all,
I own a Probook x360 435 G8 and a HP Pro Pen G1. The pen worked fine with my device.
More than 2 years ago, the touchscreen stopped working and eventually the notebook had to be repaired (see https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Touch-screen-stopped-working-I2C-HID-... ) and everything worked fine again.
The touchscreen is still working fine with my fingers. However, since more than 1.5 years I had not used the pen. A few weeks ago I tried, but then pen was not working anymore. I changed the battery of the pen and even bought a new pen. Still not working, so the notebook is definetly the cause of the issue. I am using windows 11.
I also tried booting a USB-Linux: Touchscreen working, but not the pen.
Also in BIOS: Touchscreen working, but not the pen.
Any ideas how to geht the Pen working again? Is this a hardware issue or a driver issue?
I also cannot find the digitizer-drivers for my probook on the hp website. For most other notebooks I can easily finde the drivers, but not for my probook. Maybe these drivers are missing?
I also tried to bluetooth pair the pen, but the pen does not show up in the list of bluetooth devices when I try to pair new devices.
Of course I have used the HP Support Assistant to update all drivers (System, BIOS, ...) but I cannot get the pen to work again.
I appreciate any help.
Best regards,
Harry
05-04-2025 03:19 AM
Update:
When I open the "HP Pen Settings" App in Windows, i get the message (translated from german)
"In order to use this app, the Wacom Pen Driver is neccessary" and a link to the following page:
https://us.wacom.com/en/feeldriver/?dlid=be8ac1
When I download the driver from this page and try to install it I get the following message (translated from german)
"No supported tablet was found on this device"
and the setup is aborted.
So what is going on here? Is this a hardware defect of the Wacom digitizer?