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HP Recommended
HP ProBook x360 435 G8 Notebook PC (28M90AV)
Microsoft Windows 11

Hi all,

I own a Probook x360 435 G8 and a HP Pro Pen G1.  The pen worked fine with my device.
More than 2 years ago, the touchscreen stopped working and eventually the notebook had to be repaired (see https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Touch-screen-stopped-working-I2C-HID-...  ) and everything worked fine again.

The touchscreen is still working fine with my fingers. However, since more than 1.5 years I had not used the pen. A few weeks ago I tried, but then pen was not working anymore. I changed the battery of the pen and even bought a new pen. Still not working, so the notebook is definetly the cause of the issue. I am using windows 11.
I also tried booting a USB-Linux: Touchscreen working, but not the pen.
Also in BIOS: Touchscreen working, but not the pen.

Any ideas how to geht the Pen working again? Is this a hardware issue or a driver issue?
I also cannot find the digitizer-drivers for my probook on the hp website. For most other notebooks I can easily finde the drivers, but not for my probook. Maybe these drivers are missing?

 

I also tried to bluetooth pair the pen, but the pen does not show up in the list of bluetooth devices when I try to pair new devices.

Of course I have used the HP Support Assistant to update all drivers (System, BIOS, ...) but I cannot get the pen to work again. 
I appreciate any help.

Best regards,
Harry

3 REPLIES 3
HP Recommended

Update:
When I open the "HP Pen Settings" App in Windows, i get the message (translated from german)
"In order to use this app, the Wacom Pen Driver is neccessary" and a link to the following page:
https://us.wacom.com/en/feeldriver/?dlid=be8ac1

When I download the driver from this page and try to install it I get the following message (translated from german)
"No supported tablet was found on this device"
and the setup is aborted.

So what is going on here? Is this a hardware defect of the Wacom digitizer?

HP Recommended

No ideas, anyone so far?

Using a pen is a fundamental feature of a convertible. 
Everything else is working just fine on the notebook, but i would like to use the pen again.


HP Recommended

Giving this thread a slight push.

No ideas on how to fix this issue?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.