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01-17-2022 01:03 PM
Hello everyone, this is my first time here.
I have 2 laptops of the same model: HP ProBook 430 G5 2VP86EA
Few months ago I set a BIOS password for my 2 laptops.
For each laptop I choose different password and wrote it down on a note.
I usually only use one laptop, and the other laptop is in the closet.
Yesterday I took the laptop out of the closet to update it BIOS and install Windows 10 from scratch but I get a message that the BIOS password is incorrect and after 3 times I'm required to shut down the laptop and restart.
In the past I set BIOS restriction to update to other versions and also now I can't change BIOS settings if I need in the future.
I search in google and i read that HP can help me with sending me a file: smc.bin to unlock the BIOS password.
I'm really need your help to solve it, because I don't have money for replace parts.
01-17-2022 02:23 PM
Hello @Lior-5584 .
*HP does not capture or retain any BIOS password data, so hp cannot retrieve your local BIOS password.
*HP can remove the password through a service on the laptop.
*You can contact HP technical support to set it up. Options vary by location and warranty status (a service charge may apply).
*HP does not capture or retain any BIOS password data, so HP cannot retrieve your local BIOS password.
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01-17-2022 02:27 PM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
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