• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
HP Recommended
Microsoft Windows 10 (64-bit)

I was using my laptop as usual today when the screen froze. I powered off my laptop by holding the on button for a few second and when I tried to boot it up, the lights on the on button, keyboard and charging port all flashed and the screen looked as if it was going to turn on, then they all turned off. It has continued to loop this and the only way to stop us to hold the power button for 15 seconds, but as soon as I attempt to turn it on again, it resumes. I wanted to try removing battery but it looks too convoluted to do so. Does anyone have any tips on how I might fix this?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.