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‎02-21-2022 02:00 PM - edited ‎02-21-2022 02:02 PM

HP Recommended
Product: HP ProBook 440 G6 Base Model Notebook PC
Operating System: Microsoft Windows 11
  1. Purchased refurbished HP ProBook 440 G6.
  2. Installed Windows 11 Pro (clean install).
  3. Installed various software to replace old laptop.
  4. A few days later after a lot of use and trouble free operation, I updated the BIOS, even though there weren't any issues with the laptop.
  5. BIOS was 01.15.00 before the update.
  6. Updated to HP Firmware Pack (R71), 01.19.00 Rev.A
    1. https://ftp.hp.com/pub/softpaq/sp137001-137500/sp137158.exe
  7. After about 30-60 minutes of use the LAPTOP would completely freeze.  It would not resume after about 5 minutes of waiting.  Had to hold the power button down until it shut down.  Then it would start fine and run for 30-60 minutes again, and then repeat.
  8. Downgraded to HP Firmware Pack (R71), 01.18.00 Rev.A
    1. https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136533.exe
  9. Repeat of step #7.
  10. Found older version of BIOS here:
    1. https://ftp.ext.hp.com/pub/softpaq/sp103501-104000/sp103677.html
    2. https://ftp.ext.hp.com/pub/softpaq/sp103501-104000/sp103677.exe
  11. After 01.11.00 was installed, I have no more freezing after 30-60 minutes.  Hopefully this is resolved, and I will update this post if anything changes.  I don't know how to provide debug information to you, but hopefully this issue can be corrected in the next BIOS update for R71.

Note: I tried to assign "Bios Issue" or "System" labels, but was prevented from doing so.  Must be because I am a new user?  Hopefully someone with authority to do so can do that for me.

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