HP Probokk 440 G3 file explorer keeps not responding

[FrekJacob1304]

I CANNOT launch any apps EXCEPT I need to open task manager and run commands* PLEASE Help me.

* I CAN LAUNCHING APPS, BUT NOT ALL APPS CAN BE LAUNCHED

Thank you for inconvenience.

[ub6424]

Hello @FrekJacob1304 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[FrekJacob1304]

No errors found and sorry, I don't have camera I use only a PC. I not able to take some photos.

[ub6424]

Hello @FrekJacob1304 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

Kind regards