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10-17-2020 09:07 AM - edited 10-17-2020 09:10 AM
After 2 weeks notebook came from the servis. Webcam now working fine. Webcam has been replaced with a new one, I currently have this version of the bios: 01.02.01 Rev. A. I'll see if HP can fix it so that more similar errors don't happen when updating the BIOS. But now I will definitely not perform the update in the near future.
HP could pull out this flawed update from now on. So that unsuspecting people don't have to complain about new laptops.
10-19-2020 11:25 AM
Thank you very much for your update and feedback , Tomas
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
10-28-2020 10:39 AM
so is this a hardware failure?? my notebook is brand new! i can't believe it doesn't work out of the box. I bought this laptop for the smartworking to do videocalls and work can't stay 1 hour without the notebook i can't send it back for service!! there MUST be a solution please help
10-28-2020 08:34 PM
I may have found a thread with the same issue and they have solved the problem using an update.
Scroll down until you see a link with a Realtek file
I have also seen same issue with probook 430 and have solved it using that update, too. I hope that helps.
11-23-2020 07:12 AM
A new BIOS version has recently been released. I don't know if it corrects this bug, but I'm afraid to install it so that my camera doesn't stop working again.