cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Author
Level 2
7 6 1 3
Message 11 of 17
Flag Post
HP Recommended

After 2 weeks notebook came from the servis. Webcam now working fine. Webcam has been replaced with a new one, I currently have this version of the bios: 01.02.01 Rev. A. I'll see if HP can fix it so that more similar errors don't happen when updating the BIOS. But now I will definitely not perform the update in the near future.

HP could pull out this flawed update from now on. So that unsuspecting people don't have to complain about new laptops.

Highlighted
Level 15
Level 15
9,796 9,703 788 3,670
Message 12 of 17
Flag Post
HP Recommended

Thank you very much for your update and feedback , Tomas

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
Highlighted
New member
2 2 0 1
Message 13 of 17
Flag Post
HP Recommended

Did you find the file of Realtek Camera firmware for VID_0BDA&PID_5846?

Reply
0 Kudos
Highlighted
New member
4 4 0 1
Message 14 of 17
Flag Post
HP Recommended

so is this a hardware failure?? my notebook is brand new! i can't believe it doesn't work out of the box. I bought this laptop for the smartworking to do videocalls and work can't stay 1 hour without the notebook i can't send it back for service!! there MUST be a solution please help

 
Reply
0 Kudos
Highlighted
New member
5 5 0 0
Message 15 of 17
Flag Post
HP Recommended

I may have found a thread with the same issue and they have solved the problem using an update. 

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Camera-problem-on-Probook-450-...

 

Scroll down until you see a link with a Realtek file

 

I have also seen same issue with probook 430 and have solved it using that update, too. I hope that helps. 

Reply
0 Kudos
Highlighted
Author
Level 2
7 6 1 3
Message 16 of 17
Flag Post
HP Recommended

A new BIOS version has recently been released. I don't know if it corrects this bug, but I'm afraid to install it so that my camera doesn't stop working again.

https://support.hp.com/sk-en/drivers/selfservice/hp-probook-455-g7-notebook-pc/32780046/model/327800... 

Reply
0 Kudos
Highlighted
New member
1 1 0 0
Message 17 of 17
Flag Post
HP Recommended

It doesn't so dont waste your time.

This notebook is garbage, sold it for half of ita price and bought a Asus. Everything works as a charm, no efforts and saved 100bucks 

Shame on you hp, never ever will buy your products.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation