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Tomas_207
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Level 2
7 6 1 3
Message 11 of 17
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After 2 weeks notebook came from the servis. Webcam now working fine. Webcam has been replaced with a new one, I currently have this version of the bios: 01.02.01 Rev. A. I'll see if HP can fix it so that more similar errors don't happen when updating the BIOS. But now I will definitely not perform the update in the near future.

HP could pull out this flawed update from now on. So that unsuspecting people don't have to complain about new laptops.

View solution in original post

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IT_WinSec
Level 15
Level 15
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Message 12 of 17
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Thank you very much for your update and feedback , Tomas

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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CarlosLR
New member
2 2 0 1
Message 13 of 17
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Did you find the file of Realtek Camera firmware for VID_0BDA&PID_5846?

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alelo123
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Message 14 of 17
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so is this a hardware failure?? my notebook is brand new! i can't believe it doesn't work out of the box. I bought this laptop for the smartworking to do videocalls and work can't stay 1 hour without the notebook i can't send it back for service!! there MUST be a solution please help

 
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JoyfulSisyphus
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5 5 0 0
Message 15 of 17
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I may have found a thread with the same issue and they have solved the problem using an update. 

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Camera-problem-on-Probook-450-...

 

Scroll down until you see a link with a Realtek file

 

I have also seen same issue with probook 430 and have solved it using that update, too. I hope that helps. 

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Tomas_207
Author
Level 2
7 6 1 3
Message 16 of 17
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A new BIOS version has recently been released. I don't know if it corrects this bug, but I'm afraid to install it so that my camera doesn't stop working again.

https://support.hp.com/sk-en/drivers/selfservice/hp-probook-455-g7-notebook-pc/32780046/model/327800... 

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Alelomail
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Message 17 of 17
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It doesn't so dont waste your time.

This notebook is garbage, sold it for half of ita price and bought a Asus. Everything works as a charm, no efforts and saved 100bucks 

Shame on you hp, never ever will buy your products.

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