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HP Recommended
ZBook G5
Microsoft Windows 10 (64-bit)

When I start Teams meeting, there is scan for USB/Bluetooth hardware to use. It seems there is a bug in HP Radio manager looping forever with 60% CPU usage after this event. I have older HP Radio manager 2.1.8.1. I use Windows 10 21H1. I can see on the web that there is also newer HP radio manager version 2.1.14.1 released a year ago. I found and I have updated HP wireless manager driver version 2.1.14.1, but it didn't update the HP radio manager driver (only HP hotkey). I want to first test with latest HP radio manager driver before opening support case. I can see on the web that there is newer driver available. (driverpack io site)

I don't want to download and use this "inofficial" driver as I want to use official HP download site. Where can I get this updated driver from HP? If not available, can you make this driver update available for HP ZBook 15 G5? 

 

In addition to high CPU, also when I open Teams meeting and try to use webcam, it is hanging after a second so screenshot of myself is stuck showing during the rest of the meeting. 

1 REPLY 1
HP Recommended

It seems I might have found the driver, but problem is that driver is not updated after installation. But after manually unpacking the driver with WinRAR and then using the extracted files, I was able to update HP Radio manager to 2.1.14.1 version in device manager (manual update specifying main folder and subfolders). 


https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-15-g5-mobile-workstation/1886564...

->

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104363.exe 

 

Perhaps the driver/installer should be repackaged to also update HP radio manager (extension) and not only HP wireless button (base). 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.