HP Smart Tank 5101 worked first day - Now - Printer Setup Error.

[RudyTAZ]

Bought the printer from Staples 5/28/25. Problems setting up, finally got it working. Now only get Printer setup error. Talked with three different techs. to no avail except now the blue tooth on my chrome book is not working!

[zoey7886]

@RudyTAZ, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Smart Tank 5101 Printer Setup Error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you are experiencing a connection issue with your HP Smart Tank 5101 printer. Here are some specific steps you can try to resolve the printer setup error:

1. Verify Wireless Connection

• Make sure your printer is connected to the same Wi-Fi network as your Chromebook.
• If the printer is turned off, turn it on and ensure it is within range of the Wi-Fi network.

2. Perform a Printer Reset

• Turn the printer off and unplug it from the power source.
• Wait for about a minute, and then plug it back in and turn it on.

3. Restart Your Devices

• Restart both the printer and the Chromebook.
• Check if restarting the devices resolves the setup error.

4. Reinstall the Printer Software

• Uninstall the printer software from your Chromebook.
• Go to the HP website and download the latest drivers and software for the HP Smart Tank 5101.
• Follow the installation instructions carefully.

5. Bluetooth Connection Issues

• Since the Bluetooth on your Chromebook is not working, make sure Bluetooth is enabled in the settings.
• If necessary, reset the Bluetooth settings on the Chromebook.

6. Use HP Support Assistant

• HP Support Assistant can help keep your printer up to date and troubleshoot issues.
• You can download HP Support Assistant from the HP website.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[RudyTAZ]

We can do this all day! It does not copy, it does not print with a USB cord. It only uses electric and sends message Printer Setup Error. I am back to using my old printer and buying ink cartidges again.

NOT HAPPY!   

HP keeps telling me to do the setup. We have done this at least 10 times, even our daughter who has a 5101 that works says there is a fault with the printer!