HP Sold me a broken computer

[ayminovitch]

I bought a laptop Omen 15-en0000 and found out that it was broken, but when I contacted the customer service, they said that I was the one who broke it, It's a very bad feeling when you are happy with a product, but when you open the box you discover that it had an accident.

But the thing that pissed me off was my accusation that I was the one who broke the device.

[praveenbv]

Hi @ayminovitch, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[ayminovitch]

MY DEVICE IS UNDER WARRANTY.

Those responsible for your company in my country do not want to help really The worst customer service I've had in my life,

Praveenbv do you have any idea about the feeling when unboxing new device?? Your company really disappointed me so much.

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.