• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

Hi there,
I have a HP Spectre 13-af003ng laptop and I recently bought the Hp thunderbolt dock 120w g2... 
Plugged in and some stuff worked out of the box: charging, video output through usb-c. But usb-a seems not to work, more precisely, mouse and keyboard are tucked in usb-a port in the dock and they do not work... 
I also see an error in the Device Manager for: Base System device (see screenshots)...
And when trying to update the driver, it can not be found automatically...

Can you please help me find the driver needed?

Screenshot (1).pngScreenshot (2).png

Thank you in advance

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.