HP Spectre x360 convertible 15 overheating issues

[TTMS]

Hi. I have an HP Spectre x360 15 laptop which overheated so badly the base cover is totally warped, the keypad and touchpad are not usable (I have had to use a wi-fi keyboard). Wondering if anyone else has had this issue as I really would like to get HP's support even though my 3 year care plan has expired. Note: I raised the issue with HP within the 3 year period but had no support supposedly due to Covid-19 and resource constraints and since HP refuse to help/offer a solution. The laptop itself is still funtional so I see no value in scrapping it, instead to get the non-working parts operational again. For a £1,900- laptop I had better expectations of build quiality etc mnore so from a name brand such as HP. Hoping someone out there has had a similar issue and can provide guidance. Thanks

[Nirvana_95]

Hi @TTMS

Welcome to the HP Support Community. I see that you are facing issues with your HP Spectre X360 - 15-Ch004na. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!