HP Support Assistant deployment through SCCM

[Corporate_IT]

I'm part of a small Helpdesk team supporting nearly 3000 Users; one of our concerns in this environment is audio, hardware, and drive manager issues where drivers run into problems starting, outdated drivers, and BIOS updates. 

We currently use HP Support assistant after freshly imaging to update drivers and then uninstall due to the software not being validated through our Software team. As of last month, we have been having issues installing Version 9 of HP Support Assitant, so we are directed to install the Legacy version, which we have no problem installing and launching.  Currently, we are on W10 21H2

Issue 1: Launching app after installation -

Issue 2: I want to introduce this application to management and Cyber security, but I can't find any information specifically on which communication ports HP Support Assistant uses. We have MIK installed on the server, but for now, it's not at a stage of wide deployment. The thought process behind this deployment is to introduce this as a self-service application to users. There will be two ways of deployment through the Software center and Task sequence. 

[Dragon-Fur]

@Corporate_IT 

Welcome to the HP Community Forum.

HP Support Assistant is mainly a consumer based application.

The "legacy" HPSA software runs a different GUI but performs essentially the same tasks as the application type of HPSA.

Which HPSA runs on which system is based on the machine hardware and the Windows Operating System / version.

Neither one of these -- app or software -- tolerate unattended installation.

What?

Manual deployment of the HP Support Assistant to ten systems might be doable -- trying to get HPSA onto 3000 clients would be a nightmare (in my opinion).

At least for your business class computers,

Consider using a tool meant to support the business class platform.

Single System Management Software – HP Image Assistant

Many newer business (commercial) computers are supported in the HP Image Assistant management grade software. 

At this writing: If your computer was manufactured before the EOL date for the Software Download Manager, you can choose to use (or continue using) SDM.

HPIA Information and Download

Business Systems - Client Management Solutions (software management)

Scroll down to find the link for HP Image Assistant

HP Image Assistant is a free tool that aids IT Administrators improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing their PC’s readiness for migration between Windows 7 and Windows 10.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

• HPIA User Guide
• HPIA Supported Platforms

HP Image Assistant Installation Path Notes - Provided FYI

The software installs into C:\SWSetup\<sp#> where “sp#” is the name of the installation package.

Once installed, (Optionally) PIN the software executable to Windows Start and or Taskbar

Optionally, the software executable can be “sent to Desktop” as a shortcut

When changing versions of the software, links and PINNED shortcuts must be checked and updated manually

For example,

When updating to version C:\SWSetup\SP121443

Before updating to the current / latest version

If you have the older version "Pinned" to Start

Then

Open Windows Start (Windows key)

Find and UNPIN the (old) HP Image Assistant

Open Windows Explorer

Navigate to C:\Users\YourAccount\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

Remove / Delete the link to the older version of the software

If you have an older version icon shortcut set on the Desktop

Either manually remove the old icon / shortcut from the Desktop

OR

Open Windows Explorer

Open / Navigate to your user account.

Open the Desktop Folder

Right-Click on the shortcut and remove / delete the old shortcut

Next,

Download and install the latest version of HP Image Assistant

Next,

For the purposes of this example,

Open File Explorer and Navigate to the new / current path to the software:  C:\SWSetup\SP121443

Find and Right-Click on HPImageAssistant.exe

PIN to Start

Optionally

Send to Desktop (create shortcut)

HP Device Home Page - References and Resources

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