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‎04-03-2018 06:56 AM

HP Recommended
Product: 650 G3
Operating System: Microsoft Windows 10 (64-bit)

The HP Support Assistant has not been finding any updates for about 2 weeks now. I image and have to run driver updates on about 100 different HP workstations a week. The HPSA is not finding driver updates for any of them. This includes Z440 and PD 800 MT, 650 and 640 G3 laptops. I download the HPSA fresh each time from HP. The OS is Win 10 1709. I've had to switch to the HP Softpaq download manager to get my driver updates. It is not as fast or as user friendly as the HPSA.

 

I heavily rely on the HPSA to check and update my drivers and BIOS. Is this going to be resolved any time soon. 

Thanks

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2018 03:08 PM

HP Recommended

As of lst week, the current HPSA was working for us also.

View solution in original post

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7 REPLIES 7

‎04-04-2018 11:35 AM

HP Recommended

I was able to find a work around for this issue. I used an older version of the HPSA version 8.3.34.7 and it worked correctly and was able to download the driver updates from HP>

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‎04-04-2018 02:35 PM

HP Recommended

Mine also quit working two weeks a go.  I opened a support case and the engineer said HPSA is upsupported on custom Windows OS installations.  Are you using the pre-installed OEM Windows 10 OS or the Microsoft Install media.  We use the ISOs created by the Microsoft Media Creation Tool.  This worked fine up until two weeks a go.

 

Please let me know if you use the OEM OS or the Microsoft media to reload/reimage your computers. 

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‎04-04-2018 02:59 PM

HP Recommended

We use our own image. I'll put one on the bench that still has the factory image on it and install the HPSA and see if it works and let you know.

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‎04-04-2018 03:37 PM

HP Recommended

That would be great if you could confirm that.  It worked fine on Friday 3/23/18.  I just happened to be reloading the operating systems that week.  On Monday 3/26 HPSA failed to find any drivers on a new OS reload. 

 

I'm thinking there are lots and lots of support engineers that don't know this yet until the check the HP Support website/SoftPAQ download for BIOS updates.  I Googled all over the place last week and found nothing which is bizarre to me.  There has to be a huge installed user base.

 

Thanks

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‎04-05-2018 03:49 PM

HP Recommended

See Customer Advisory

 

 https://support.hp.com/us-en/product/hp-zbook-17-g4-mobile-workstation/14840018/document/c05939730

 

about HP Infrastrccture change.

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‎04-29-2018 01:59 PM

HP Recommended

The current HPSA works for me now.

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‎04-29-2018 03:08 PM

HP Recommended

As of lst week, the current HPSA was working for us also.

Was this reply helpful? Yes No
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