HP Sure Click Hanging File Explorer

[Ancient_One]

I have a number of ProBook 450 G9's (3) that are exhibiting odd random behavior which I seem to have tracked down to the HP Sure Click service - wondering if anyone else has seen this? I have a total of around 20 450 G8/G9's in the company.

Our GM is one of the affected users, where occasionally he tries to open a file from his desktop, or a folder on his desktop (he works there a lot), and the cursor turns into a spinning wheel, but nothing happens. At that point he can open nothing else - not a local folder on C: drive, no other local files. I have also confirmed when it happens, it's could be any folder on the machine including non-OneDrive sync'd ones. We do use OneDrive extensively, but I've confirmed it happens to files that are downloaded to his machine ("Always Available on this machine") and sync'd to OneDrive. 

Troubleshooting shows the network is running as normal, OneDrive happily sync's new files and CPU load is 10-15%.

As part of the troubleshooting I was reading about the Virtualization of files using Sure-Click, from unknown sources. The Sure-Click service wasn't consuming CPU except occasionally 1%. I decided to see if quitting the service was an option to get things happening, and as soon as I hit "End Task" on the service, everything sprang into life - four copies of the folder I'd tried to open appeared, and the documents opened. Any other file or folder were accessible as well. Don't want to do that, but when the GM is walking into a presentation, I'll do it. I got him to restart his notebook afterwards, and it was fine for a couple of weeks - until today when it happened again for the third time. I have a G9 as well, and mine is not showing these symptoms. I have compared his Windows patch versions, Wolf Security versions, Sure-Click versions with mine, and they are the same.

I keep all the notebooks updated through Intune policy, so they get all current patches, including HP releases through the Windows Update channel (BIOS included). 

Wolf Security - 11.0.19.394

HP Sure Sense - 4.4.4.170

HP Sure Click - 4.4.4.170

Just wondering if it's just us or happening to others as well.

Thanks