• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.
Locked

‎08-27-2022 03:14 AM - edited ‎09-05-2022 06:05 AM

HP Recommended
Product: HP EliteBook 850 G6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello, when I bought my Elitebook 850 it had various programs like HP Sure Start, HP Sure Run, HP Sure Recover.

 

Than one day the HP Wolf Security got installed (automatically), but I still had HP Sure Run and HP Sure Recover. I didn't understand if the Wolf is supposed to replace the Sure Run or complement it? I left it as it was.

 

Than yesterday I got the Wolf dialog that I have to restart the computer to install important updates. After the restart, the internet was off, and Wolf had encountered an inconsistency in Sure Run that it couldn't repair.

 

I didn't know what to do, so I uninstalled the HP Sure Run, and everything is working now.

 

I still have the HP Sure Recover. Should I uninstall it too?

Is Wolf enough, or do I need Sure Run too? If it is needed, how do I install it again?

 

Sorry if I sound confused, I'm no expert... Thanks!

Category:
2 people had the same question
1 REPLY 1

‎09-05-2022 06:08 AM

HP Recommended

No reply!?

 

Please can somebody explain if HP Wolf Security is supposed to replace the Sure Run or complement it?

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.