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HP Recommended
HP ProBook 650 G4 Hex Core Notebook PC
Microsoft Windows 10 (64-bit)

Has anyone else noticed the following HP Sure Sense 4.4.12.453 Application Pack being listed as installed with the HP Wolf Security Program?

Seems like I somehow got the update while troubleshooting the Sure Sense Antimalware service which after  each reboot was always disabled. My issue is the Malware Prevention service won't update its definitions now. Although that's a significant improvement since my earlier test effort which is captured below.

FGC2_0-1705115522311.png

The update from security and maintenance app before I had noticed the update to 4,4,12,453

The error has since gone away, except I still cannot update the Malware Prevention definitions.

The first time it had failed was on January 4, 2024 and that was using  Sure Sense Version 4.4.7.365

I've been studying it ever since. Turning enabling and disabling the HP Sure Click and Sure Sense Services and rebooting the laptop with different settings. But each time it would throw the same error(s). So this is an improvement for me. But not a work around which is what I'm looking for.

 

FGC2_2-1705116204784.png

 

 

FGC2_1-1705115863113.png

HP Wolf Security for Business 11.1.2.639

Copyright 2020-2023 HP Development Company, L.P.

Computer ID: 595A-A5A2-D56A-ED2F

HP Sure Sense 4.4.12.453 (module version 4.4.12.453)
App packs: Sure Sense: 4.4.12.453

HP Sure Click 4.4.12.453 (module version 4.4.12.453)
App packs: Windows: 4.3.1.220, 4.3.2.1711, 4.4.7.581

HP Sure Recover 10.1.15.90 (module version 10.1.15.90)

01/13/2024 03:24:15

 

Maybe there a BrManage  command line (trick) to getting it to load correctly?

 

C:\Program Files\HP\Sure Click\servers>brmanage vsentry get-state
UserStateRunning IE:ProtectedMode Doc:ProtectedMode vSentry:Enabled
Running Since[2024-01-13T02:46:29.0000]
Currently Running Template:
stage1: Stage1Image0005
stage2: Stage2Image0002
locationPath: C:\ProgramData\Bromium\vSentry\4.4.12.453\Stage2\Stage2Image0002
systemMemory: 1184MB
cpuCount: 5
touchEnabled: 1
generationCount: 2
creationTime: 2024-01-13T02:25:33.0000

 

What have you noticed about this issue?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.