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‎04-12-2022 05:47 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg1000 (43F51AV)
Operating System: Microsoft Windows 11

My HP Pavilion is currently plugged into the HP Thunderbolt w/ audio dock but it will not turn on. Currently it's using docks lighting USB C cable to the laptop. Everything except for Audio works. When I try to turn it on, it vibrates. Is there any compatibility issue i'm not aware of. Also want to point out that I have the latest driver for this also. Any help with this is much appreciated. 

ty

 
Category:
2 REPLIES 2

‎04-12-2022 06:28 PM

HP Recommended

@Txdrop 

 

Please use Realtek USB Audio Driver for HP Thunderbolt Dock G2 from the following link

 

               https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock/20075223/model/20075224

 

Regards.

BH
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‎04-13-2022 01:01 PM - edited ‎04-13-2022 02:27 PM

HP Recommended

Already tried it. When I try to click on the On button, it vibrates. For some reason it seems like it's not recognizing the driver. I uninstalled and installed multiple times to make sure. 

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