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‎06-20-2020 11:20 AM

HP Recommended
Product: HSN-IX01

Hi!
My Thunderbolt 3 dock G2 230W doesnt work at all. When adding a powersupply to the power input the led doesnt light up.

Is there any possibility that firmware can make the product not boot. Is there a firmware recovery mode?

 

/Martin

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1 person had the same question
1 REPLY 1

‎06-26-2020 04:22 AM

HP Recommended

So i'll answer myself since no-one helped 😉

I was running a power supply that was too old. It was 120W. 

New model 120W supply worked. The output voltage are listed as 19.5V on both of them, so I don't know the underlying issue. But now it works in any case.

And yes, I have a 230W dock. But don't need that high power output for now.

 

 

/M

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