• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HSN-IX01

Hi!
My Thunderbolt 3 dock G2 230W doesnt work at all. When adding a powersupply to the power input the led doesnt light up.

Is there any possibility that firmware can make the product not boot. Is there a firmware recovery mode?

 

/Martin

1 REPLY 1
HP Recommended

So i'll answer myself since no-one helped 😉

I was running a power supply that was too old. It was 120W. 

New model 120W supply worked. The output voltage are listed as 19.5V on both of them, so I don't know the underlying issue. But now it works in any case.

And yes, I have a 230W dock. But don't need that high power output for now.

 

 

/M

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.