-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- HP Thunderbolt G2 230W powers Elitebook 840 G8 notebook

Create an account on the HP Community to personalize your profile and ask a question
04-11-2024 09:16 AM - edited 04-11-2024 09:17 AM
My recently acquired HP G2 Thunderbolt 230w dock with combo cable powers my HP Elitebook 840 G8 notebook but none of the display ports, or USB A ports work or are recognised. In fact my notebook doesn't recognise the docking station. I have the up to date firmware and drivers installed.
Any advice most welcome. Thank you.
04-17-2024 05:39 AM
Hello.
Have you tried both of the Thunderbolt ports in your laptop? Do the ports work with any other USB-C or Thunderbolt device?
Does the dock provide power when you only connect the USB-C cable withouth the extra power cable?
Check that your laptop's USB-C ports are working in Thunderbolt mode. Thunderbolt mode is configured in BIOS settings -> Advanced -> Port Options. (if I remember correctly).
Also, in Windows the Fn+ESC combo should bring up the HP System Information window, and the USB Type-C Ports button will show whether Thunderbolt is enabled or not.
Also make sure you are using the power supply that was supplied with the Thunderbolt dock.