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‎09-04-2022 04:40 AM - last edited on ‎09-04-2022 11:35 AM by Retired

HP Recommended
Product: HP USB-C Dock
Operating System: Microsoft Windows 11

I can not connect my 2 x Acer monitors to my laptop using a HP USB-C Dock G4 connected using DP to DP cables (1.4)

The laptop is an ASUS G733 running a NVIDIA GeForce RTX 3080 Ti - 16 GB GDDR6 [NB] graphics card.

I have connected the HP USB-C Dock G4's USB-C cable (side of box) to the G733CX's Thunderbolt 4 port.

I have throttled the Windows 11 display refresh rate from 360 Hz to 60 Hz which allowed the OS to detect three monitors.

 

I can also run the mouse through the HP USB-C Dock so presume that it's compatible with the G733CX laptop.

 

Does anyone know why I can hook up the G733CX to HP USB-C Dock G4 using DP-to-DP 1.4 connectors to the Acer VG271S and VG270-P monitors and have these peripheral monitors display?

 

NOTE: I can not register the SN and have purchased the docking station used.

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