• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-25-2023 08:28 AM

HP Recommended
Product: HP EliteBook 840 G7 Notebook PC (8PZ98AV)
Operating System: Microsoft Windows 10 (64-bit)

Having a problem with a couple of HP USB-C Dock G5 docking stations connected to 2 external monitors using the disiplay port to HDMI connection on the monitor.  Same issue happens on those 2 docking stations with multiple laptops, both HP and non-HP monitors, so doesn't appear to be directly related to the laptop or monitor.  You can be working fine, but then occasionally one or both of the monitors will go black briefly for a couple seconds, then come back on.  Once this starts then the frequency increases such that basically it renders the external monitors useless.  Tried 3 different variations of monitor cords as well.

This does NOT impact the power being supplied to the laptop, network connection derived from it, nor any of the other USB related peripherals attached.  Docking station firmware is current, laptop is fully patched.  When this first started occurring updating the docking station firmware seemed to address the issue, but this was short-lived and then started happening again.

 

Any thoughts?

Category:
65 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.