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‎06-16-2025 07:50 AM

HP Recommended
Product: HP USB-C Dock G5
Operating System: Microsoft Windows 11

I have installed Dock G5, everything downloaded, but he doesnt recongize monitor and doesnt charge laptop

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3 REPLIES 3

‎06-16-2025 08:46 AM

HP Recommended

Hi @Gerblute 

 

What is the laptop model? Not all laptop models have the USB-C port with Power Delivery and DisplayPort.

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‎06-17-2025 01:44 AM

HP Recommended

Hi, it's  model: HP 15s-fq5084nm i7-1255/16/512

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‎06-17-2025 08:59 AM

HP Recommended

 

Exactly the ports are not compatible with Power Delivery and DisplayPort, this is the reason for not charging and not transmitting image through external monitor.

 

Interface (facet)1 USB Type-C® 5Gbps signaling rate (supports data transfer only and does not support charging or external monitors); 2 USB Type-A 5Gbps signaling rate; 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo

 

 

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