• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-26-2020 04:53 AM

HP Recommended

Hello Guys

I tried to use the USB-C G5 Docking with my MacBook Pro 13 2020. Everything works fine, except the MacBook doesn't charge. Does anyone know if this is a problem on the HP or Apple side? The docking delivers up to 100W, that's more than enough to charge a MacBook.

 

Thanks & Regards

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2020 02:21 AM

HP Recommended

Newest Firmware Update for the docking fixed the problem, the MacBook charges now.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-02-2020 12:20 PM

HP Recommended

the usb-c g5 dock PD supports the following voltages: 5V , 9V, 10V, 12V, 15V, 20V all at 5A MAX

 

check with the macbook manual/specs and see if it uses a different voltage 

I work for HP. However, all opinions and comments are my own.
Was this reply helpful? Yes No

‎07-02-2020 02:15 PM

HP Recommended

Spects are compatible and I have no issues charging the MacBook with other power adapters with the same spects...

Was this reply helpful? Yes No

‎07-30-2020 02:21 AM

HP Recommended

Newest Firmware Update for the docking fixed the problem, the MacBook charges now.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.