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‎05-02-2023 03:37 AM - last edited on ‎05-02-2023 06:41 PM by Retired

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b1000 (603T6AV)

Hello, since last week I can't use my two external screens which I connected to my HP USB-C dock G5. My laptop doesn't recognise the screens anymore. Both screens are connected at the display ports. I tried to use one screen with a HDMI port on the docking station but that is also not recognised. The external screen is only recognised if I use the HDMI port directly on the laptop but then I can only use one external screen. When I use the docking station on my girlfriends Macbook then both screens work which lets me believe the problem is my laptop.

 

I purchased the docking station last december and until last Wednesday it worked fine. Both screens were recognised. I don't understand why suddently it doesn't work anymore. I updated the firmware of the docking station but that didn't solve the problem. I hope you'll have a solution. Thanks in advance

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