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‎02-25-2023 07:28 AM

HP Recommended
Product: HP USB-C G5 Essential Dock
Operating System: Microsoft Windows 11

I have a HP USB-C G5 Dock- not seeing HDMI OR DP output , also does not appear to charge the laptop ,  USB Devices works and as well as tge ethernet port in the Doc , My Laptop  HP 250 GB notebook PC - product  model  2e9h9ea#abu running  windows 11  22H2 - installed the latest drivers   for the Doc  , power light is on , USB C Device is detected when plugging in  to laptop , however when trying to update the  firmware of the device it is not found .  This is a new device never worked .

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2023 11:05 AM - edited ‎02-26-2023 11:06 AM

HP Recommended

Hi @timbx 

 

You have written that your dock model is the new USB-C G5 Essential dock. I am afraid that it does not support HP 250 G8 notebook.

 

You can check this in writing via HP PCB portal >> https://pcb.inc.hp.com/webapp/#!/us-en/contents/2100666449?type=L&hierarchy=F&status=L&status=O

and this whitepaper (page 4) >> https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08339701

 

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

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2 REPLIES 2

‎02-26-2023 11:05 AM - edited ‎02-26-2023 11:06 AM

HP Recommended

Hi @timbx 

 

You have written that your dock model is the new USB-C G5 Essential dock. I am afraid that it does not support HP 250 G8 notebook.

 

You can check this in writing via HP PCB portal >> https://pcb.inc.hp.com/webapp/#!/us-en/contents/2100666449?type=L&hierarchy=F&status=L&status=O

and this whitepaper (page 4) >> https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08339701

 

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎02-28-2023 03:38 AM

HP Recommended

Many thanks now got the correct part all good , very quick response thanks again.

1 person found this reply helpful
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