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- HP USB-C G5 Dock cannot get drivers or firmware

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11-15-2023 02:09 PM
I've been having some issues with the network connection dropping from a couple USB-C G5 Docks and I would like to update the firmware on them as I've seen record of this being a solution to a known issue in the past.
I've only recently inherited these devices and have no idea what firmware they're on currently, and the post that details the firmware upgrade as a solution was from 2021. I'd like to just upgrade both docks to the latest firmware available but whenever I try to go to the support page for the dock I get redirected to a 404 error. I've tried different browsers and different PCs.
Is it possible to get a direct link to the latest firmware or to have HP look into and fix this page so I can download it directly? This is the normal version of the Dock I'm looking for, not the "essential" version.
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11-16-2023 10:42 AM - edited 11-16-2023 10:45 AM
Hello @JAYG85
If you have the classic USB-C G5 dock, please download and install all these 3:
RealTek LAN network driver 10.59
https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149176.exe
USB-C Dock G5 firmware 1.0.18.0
https://ftp.hp.com/pub/softpaq/sp146001-146500/sp146273.exe
Audio driver 6.3.9600.205
https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96688.exe
Just for the records... if you have the newer USB-C Essential G5 dock, please download and install all these 4:
RealTek LAN network driver 10.59
https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149176.exe
USB-C Essential Dock G5 firmware 01.00.09.00
https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149576.exe
Audio driver 6.3.9600.2337
https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143914.exe
Audio firmware 03.05.00
https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143916.exe
Reboot the computer when all the installation completes.
If the network drop continues, the dock must be connected/cable plugged in . Go to Start button -> Device Manager -> Network adapters -> right click on the Realtek -> Properties
In the driver properties, in the "Advanced" tab - find and set to DISABLE
- Selective suspend
- Idle power savings
- Energy-Efficient Ethernet
Apply / Save / Close.
Unplug/plug/Reconnect the dock and you should be good then.
Hope this helps
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
11-15-2023 08:20 PM
HP has a few products call HP USB-C G5. Looks like you asking for driver page of HP USB-C Gen 5 (5TW10AA). Well, HP may remove the dock driver page. I could not find it.
Regards.
***
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11-16-2023 10:42 AM - edited 11-16-2023 10:45 AM
Hello @JAYG85
If you have the classic USB-C G5 dock, please download and install all these 3:
RealTek LAN network driver 10.59
https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149176.exe
USB-C Dock G5 firmware 1.0.18.0
https://ftp.hp.com/pub/softpaq/sp146001-146500/sp146273.exe
Audio driver 6.3.9600.205
https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96688.exe
Just for the records... if you have the newer USB-C Essential G5 dock, please download and install all these 4:
RealTek LAN network driver 10.59
https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149176.exe
USB-C Essential Dock G5 firmware 01.00.09.00
https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149576.exe
Audio driver 6.3.9600.2337
https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143914.exe
Audio firmware 03.05.00
https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143916.exe
Reboot the computer when all the installation completes.
If the network drop continues, the dock must be connected/cable plugged in . Go to Start button -> Device Manager -> Network adapters -> right click on the Realtek -> Properties
In the driver properties, in the "Advanced" tab - find and set to DISABLE
- Selective suspend
- Idle power savings
- Energy-Efficient Ethernet
Apply / Save / Close.
Unplug/plug/Reconnect the dock and you should be good then.
Hope this helps
*** HP employee *** I express personal opinion only *** Joined the Community in 2013