HP Universal USB-C Multiport Hub does not detect my HP V24i G5 FHD Monitor

[JonG8]

I purchased an HP Universal USB-C Multiport Hub and a HP V24i G5 FHD Monitor to connect to my HP Laptop (product #50V73UA#ABA). The mouse I have is connected through the USB port on the hub and works. However, the hub is not detecting my monitor. Does anyone know if ther

[banhien]

@JonG8 

Your machine is an HP Laptop PC 15s-fq2000 (2D118AV) which is one of the following over 190 machines

           https://support.hp.com/au-en/product/product-specs/hp-15-f2000-laptop-pc-series/model/2100381726

For example:   HP Laptop 15s-fq2728TU

Your machine should have SAME ports as the above machine. 

It ONLY has 1 hopeless SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter

It short: Your machine is NOT compatible with your dock.

If you wish to connect 2 external monitors (only-total 3), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Other option (USB-A) dock :   https://support.hp.com/au-en/document/c05357751

Regards