HP Warranty checker is just not working

[LeMorden]

I was trying to check a laptop's warranty, when I enter the serial number, it just provides a loading screen. I tried doing this with numerous serial numbers, even those I once checked successfully. Tried different countries, still no luck. When deliberately entering a wrong password with the same format, it provides me with an error.

[A_Gayathri]

Hi @LeMorden ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the HP Warranty Checker tool is not working as expected, here are some troubleshooting steps you can try:

1. Clear Browser Cache and Cookies

• Open your browser's settings and clear the cache and cookies.
• Restart the browser and try checking the warranty again.

2. Use a Different Browser or Device

• Try using a different browser (e.g., Chrome, Edge, Firefox).
• Alternatively, use another device to check the warranty.

3. Disable Browser Extensions

• Some browser extensions, such as ad blockers or VPNs, can interfere with website functionality.
• Disable extensions and reload the page.

4. Verify Your Internet Connection

• Ensure that your internet connection is stable and fast.
• Test with another network if possible.

5. Use an Incognito or Private Window

• Open the HP Warranty Checker in an incognito/private window to rule out cookie or session-related issues.

6. Try Alternate Methods

• Use the HP Support Assistant app, which includes warranty information for your HP devices. Download it from HP Support Assistant.

Refer to this document: HP PCs - Finding warranty information

I hope this helps. 

Take care and have a good day.

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[Al_lienN1]

I have a Brand new HP ProBook 450 15.6 inch G10 Notebook PC and i need to know when the warranty started but the Warranty site failures to find the laptop, I have got several laptops also where the serial number is not recognised BUT i  have a TEN YEAR OLD desktop pc which the serial number is recognised. Why is there a problem ? Lenovo /Dell warranty check site working for most even on very old laptop and desktops, why cannot you get this working?