HP Wolf Security issues with updates, Console, Event Viewer errors logged

[MooseSquirrel1]

Always fails download of cloud recovery updates and doing for a long time.

Recently more issues related to the console. "Unsupported modules detected" View Details, Please update to the latest version of the HP Wolf Secujrity Console in order to safely load the followiing modules(s)

HP.SecurityDashboard.KrytponModules

I went to support and reinstalled all parts related to security and it did not help. Was running 25H2 at that point. System updated overnight a few days ago to 26H2. Same condition. 

Many related errors in event viewer.

A service that is part of HP Security Update Service was not found in the current machine.
HP Security Update Service, Service: SecurityUpdateService. (4004)

HP Sure Recover: Failed download of HP recovery image files.
Exception thrown with RecoveryError=0xC3F68000 (108)

HP Sure Recover: Failed download of recovery agent files.
Exception thrown with RecoveryError=0xC3F62000 (102)

Warning,  This PC is not compliant due to this list of errors:
>HP Security Update Service
Error in: SecurityUpdateService
WatchedServiceNotInstalled  (3422)

HPSureRun Exception
Type: Exception
Message: No HpSrComp drivers found in driver store.
at HP.HEP.PersistDriver.Controller.FindPersistDirInStore()
at HP.HEP.PersistDriver.Controller.GetVersionInStore()
at HP.HEP.PersistDriver.Controller.InstallFromPackageDir()
at HP.HEP.PersistDriver.Controller.Install()
at HP.HEP.PersistDriver.Controller.CleanInstall()
at HP.HEP.PersistDriver.Controller.ResetWatchedItem(Boolean alreadyDisposed)
at HP.HEP.PersistDriver.Controller.get_WatchedItemMem()
at HP.HEP.PersistDriver.WatchedItem..ctor()  (0)

At a loss of how to proceed since reinstalling security sections from support did not help. All updates installed.

[Pallipurath]

Hi @MooseSquirrel1 

Welcome to the HP Support Community.

Thank you for providing the specific Event Viewer errors and console logs. The issues you are experiencing are caused by two root problems operating in tandem:

1. Storage Partition Missing/Inaccessible for HP Sure Recover:The error codes 0xC3F68000 (SrImagePartitionNotAvailable) and 0xC3F62000 (SrAedPartitionNotAvailable) indicate that HP Sure Recover cannot locate or access the local recovery partitions (SR_IMAGE and SR_AED) required to store agent and recovery image files. This typically occurs when drive partitions have been altered, corrupted, or encrypted by BitLocker without proper GPT attributes during major Windows upgrades.
2. Driver Store & Component Registration Mismatch:The Event Viewer logs (SecurityUpdateService 4004, WatchedServiceNotInstalled 3422, and HPSureRun Exception: No HpSrComp drivers found in driver store) show that essential low-level persistence drivers (HpSrComp) and watching services are absent from the Windows driver store. Reinstalling security components individually without following the mandatory SoftPaq dependency order fails to properly re-register these core drivers and causes the console to flag unsupported Krypton modules (HP.SecurityDashboard.KryptonModules).

Clear Drive Partition Locks (If BitLocker or Partition Error Exists)

1. Open an elevated Command Prompt (Run as Administrator).
2. Run diskpart and list volumes using list volume.
3. If SR_AED or SR_IMAGE partitions exist in an invalid state, select the volume (select volume X) and run del vol override to clear corrupted attributes so HP Sure Recover can re-partition during boot.
4. Ensure HP Sure Recover is enabled in BIOS (f10 setup > Advanced > Sure Recover).

Perform the Ordered Clean SoftPaq Reinstallation

To register the missing HpSrComp drivers in the driver store and restore all dashboard tiles, install the following SoftPaqs in this exact sequence:

1. Install HP Wolf Security Console SoftPaq:
   • Version: 11.0.18.218 Rev A (or latest available)
   • Purpose: Establishes the core Wolf Security Dashboard framework.
2. Install HP Wolf Security for Business SoftPaq:
   • Version: 4.4.2.1075 Rev A (or latest available).
   • Purpose: Installs Sure Click and Sure Sense modules (Malware Prevention & Threat Containment).
3. Install HP Sure Recover SoftPaq:
   • Version: 10.1.11.28 Rev A (or latest available).
   • Purpose: Restores the OS Resiliency module/tile and recovery download agent files.
4. Install HP Sure Run SoftPaq:
   • Version: 5.0.3.29 Rev A (or latest available).
   • Purpose: Registers the missing HpSrComp driver into the Windows driver store, restores SecurityUpdateService, and resolves Application Persistence errors.

Re-Enable Cloud Recovery Updates

1. Open HP Wolf Security Console.
2. Click the OS Resiliency tile.
3. Turn on Check for OS Image and Agent Updates.
4. Turn on Enable Windows OS upgrades to the next licensed version.
5. Restart the computer to let the services initialize and synchronize

HP Sure Recover Administrator Guide

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Take care and have an amazing day!