HP Z book needs a keyboard repair

[theIOP]

key is missing its cover, need to arrange a repair, this forum is the only way i appear to be able to contact HP ?

[Dragon-Fur]

@theIOP 

Welcome to the HP Community --

It's a common misconception that our Community is either HP Support or the path to contact HP Support.

What?

The HP Community (user forum) is embedded in the HP website -- scroll to the top of most any page to find HP "Support Resources" .  Select topic / subject or "Contact us".

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Select a method and contact HP Support

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

=== --- === --- === --- === --- ===

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

 HP Product Home

 Enter the device type and model name of your HP product

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[theIOP]

I have followed teh guide you posted above and independently, the only "method and contact HP Support" is this forum

[Dragon-Fur]

@theIOP 

OK.  Interesting - the HP web page in your region appears similar but must work differently.

I will send your comment to our Moderator team who can send you an additional link to contact HP Support.

True - your Zbook must be in Warranty to submit a warranty repair request to HP Support.

Use your workstation's serial number when submitting your request.

Reminder

Do NOT post serial number information here -- the Community portion of the HP Website is a public resource.

Try here:

 UK >  HP® Customer Support - UK

OR

https://support.hp.com/gb-en

Click "Contact an Agent for Support"

Sample Image

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

[IT_WinSec]

Hello @theIOP 

Sorry to hear about your experience.

Please, watch out for a private message (mail icon) from me or identified HP contact.

Thank you.