HP ZBOOK G5 Screen Saver

[Hermod]

Hi.

My HP ZBOOK G5 keeps turning off the screen after 1 minute regardless of what power option I set inside Windows 11.  Just now my laptop is set to best performance under power options. Screen off after 1 hour. hibernate after 3 hours. (It is not running on battery.). Still, after 1 minute it turns the screen off. Also my external monitor is going off. I am using thunderbolt connection to my monitor trough a switch with displayport output.

Anyone have any ide of what to do?

[Meghana_10]

@Hermod, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP ZBOOK G5. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your HP ZBook G5 screen keeps turning off after one minute despite your power settings, there are a few steps you can take to troubleshoot and correct the issue:

1. Check Advanced Power Settings:

   • Open Control Panel and navigate to Power Options.
   • Click on Change plan settings next to your active power plan.
   • Select Change advanced power settings.
   • In the list, expand Display and ensure that the Turn off display after setting is set to your preference.
   • Make sure settings in Sleep like hibernate and hard disk are also correctly configured.

2. Check Lock Screen Settings:

   • Go to Settings > Personalization > Lock Screen.
   • Click on Screen timeout settings and adjust the Screen and sleep settings as necessary to match your power plan.

3. Update Drivers and Firmware:

   • Ensure all drivers, especially the graphics driver, are up to date. Use HP's support site or the HP Support Assistant to download and install the latest drivers.
   • Check if there are any updates available for your Thunderbolt dock or switch, and install them.

4. Review Screensaver Settings:

   • Ensure there isn’t a screensaver configured that matches the one-minute timeout. Check this by searching “Screensaver” in Cortana and setting it to "None" or a longer period.

5. Disable Display in BIOS:

   • Check your BIOS settings and ensure that there are no specific settings that override Windows for display-off behavior. You can access BIOS by pressing F10 at startup.

6. Verify Connections:

   • Check all your connections:
     • Ensure the Thunderbolt cable is securely connected.
     • Try a different port or cable to see if the issue persists.

7. Hardware Reset:

   • Perform a hardware reset for your dock (if applicable) by unplugging it, waiting 5 seconds, and plugging it back in.

8. Test without the Dock:

   • Connect the monitor directly to the laptop bypassing the Thunderbolt dock or switch to see if the issue lies within those devices.

I hope this helps!

Take care and have an amazing day! 

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Regards,

Meghana