• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎06-12-2020 02:07 PM

HP Recommended
Product: ZBOOK 17 G3
Operating System: Microsoft Windows 10 (64-bit)

So I have just upgraded my memory to 32gb, I have made sure to purchase the exact same spec of RAM - In the laptop the existing memory was Samsung DDR4 2400 speed memory - the additional 2 sticks is Samsung, same speed and timings. 

 

My laptop memory shows running as 2133 speed. 

 

I see no options in bios to change - what could the issue be?

1 REPLY 1

‎06-12-2020 05:13 PM

HP Recommended

@tezza192 

 

The specs says

 

MEMORY Standard (from its specs)

  • 64 GB DDR4 1.2V ECC or Non-ECC SDRAM (Transfer rates up to 2133MT/s)
  • Four SODIMM slots supporting dual-channel memory
  • 4 GB, 8GB and 16 GB SODIMMs (for Intel® Core™ Processors)
  • 8GB and 16 GB ECC SODIMMs (for Intel® XEON® Processors)

RAM can be 2400MHz or 2666MHz but they only run at 2133MHz

 

Other specs

 

           https://www.bhphotovideo.com/c/product/1222371-REG/hp_v1q06ut_aba_17_3_zbook_17_g3.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.