• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.
HP Recommended
ZBook Firefly 15.6 inch G8
Microsoft Windows 10 (64-bit)

Hello, few days ago i unpacked my new HP ZBook Firefly 15.6 inch G8, Product number: 2C9R8EA#BED

I connected it with new Dell monitor P2721Q with USB Type-C, (DP 1.2, upstream port 65W

 

After unpacking and connecting all was ok, with USB-C cable i could provide video to extended monitor 1/2, but then laptop informed me about windows update and bios update available. After update i have Win10 pro , 64bit, 20H2 version, and bios T76 Ver. 01.01.32

 

But.. USB-C  is not sending video anymore to Dell monitor, i have tryed hours and hours to solve that, installed all drivers from HP support page, read posts here on HP forum, HP support assistans says all is ok, but USB-C is still not working. Also none of USB ports on dell monitor is not working with laptop.

 

After installing all docks driver - HP support assistant offered it, even my network USB card that provided me cable connection to my internet stopped working, now i can use only wifi

 

and also, my laptop is always with strong fan, hot, CPU is on 60-80% with only 5 google chrome windows open....

 

i am realy dissapointed with situation, this is high level and expensive laptopb, but for now it performes very bad.

I will be happy to listen to any advice that could solve my peroblems. 

Thank you, kind regards.

2 REPLIES 2
HP Recommended

For HP commercial products, i recommend the use of HP Image Assistant which uses tested factory reference files to find what needs to be updated, so give it a try... a new version, 5.1, was just posted today

I work for HP. However, all opinions and comments are my own.
HP Recommended

Hi folks !

I solved the same usb-c dockin issue on my Firefly G8 15" by manual download of "sp113061" pack from HP ftp and proceed to install. After reboot all issue was solved.

 

Bye.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.