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‎06-20-2021 11:20 PM

HP Recommended
Product: HP ZBook 17 G6
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

since a while i have a problem with my G6 ZBook, its connected with a 230W G2 Dock and at it was working for weeks perfect without any issue, but since a while when i startup my Notebook (with pressing the button on the Dock) the Displays stays black (there are 2 connected) also when i open the Notebook this Display stays aswell black.

 

I downloaded the HP Support Assistant and did all updates including Firmware for the Dock.

 

The Notebook works without the Dock perfect. The only workaround which i found was ..

 

I disconnect the Dock cable and Start the Notebook, after windows is fully booted, i connect the dock and the displays shows up. Then i restart the PC and everything works fine.. (including the LAN, Displays and so on).

 

This is a workaround, but no solution. 😞

 

Would be happy if somebody would has an idea what could cause this problem.

 

 

Category:
2 REPLIES 2

‎06-22-2021 04:01 AM - last edited on ‎06-22-2021 05:46 AM by Retired

HP Recommended

Hello,

 

Tried today to give HP a call, but it was a mess to be honest. I was not able to complete a call due to skype Phone or on the landline. 

Always when i have to choose something i get the message that my selection was invalid. Tried it in Lux and in Germany..

 

Is there no support email available? 

 

*bleep*

*bleep*

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‎06-28-2021 06:36 AM

HP Recommended

Is anybody alive here? 😮

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