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HP Recommended
ZBook Studio G3
Microsoft Windows 10 (64-bit)

Hi all, I'm experiencing problem with the battery of my laptop, since some months. Battery doesn't charge the laptop and it can't be charged with AC adapter. I supposed it is to be replaced but I already tried with 4 new compatible batteries of different suppliers without success, experiencing the same issue. Already tried everything, soft and hard reset, HP diagnostics from BIOS, removing CMOS battery and restart, but no lucky.

The laptop works perfectly with AC adapter. 

So, finally, I suspect a problem with system board. On the other side I' d like to exclude a battery problem 100%. So my question is: anyone knows if there is the need to replace the battery with an original one, so compatible ones are not recognized by the system? Or there is not such control?

 

Regards,

 

md

4 REPLIES 4
HP Recommended

due to the concern about LiIo cells used in dense batteries, like the ones on the ZBook Studio, HP recommends the installation of original batteries that have HP technology to monitor the condition of the cells and manage their charging.. This together with new BIOS settings (if you have newer BIOS) - 'HP Battery Health Manager' setting, it will significantly reduce or eliminate the likelihood of battery swelling - set the setting to 'let HP manage Battery Health'

 

in general, the ZBook family has a 3 year warranty (although yours may not) and that includes warranty of the battery... if your laptop is <= 3 years old, you should be able to obtain a replacement battery if it is bad

I work for HP. However, all opinions and comments are my own.
HP Recommended

Thank you really Soccer_dan for your competent answer. Unfortunately my laptop is out of warranty. On the other side I have looked for an original battery but it seems quite difficult to be found and its price is really high. Anyway I'm still evaluating it but I'd like to be sure my laptop doesn't have a system board problem instead of a battery problem.

For this reason, my question is: should a compatible battery work anyway? Is it possible that battery management, you are referring, doesn't allow compatible batteries to work? May I try to disable that mechanism in some way?

I have last bios version and I can see that option in power management options.

HP Recommended

since you are beyond warranty, you can try any battery available to you... the system will NOT prevent you from using a 3rd party battery... you just won't get some of the benefits of the cell management that HP charging uses with the components of an HP battery

I work for HP. However, all opinions and comments are my own.
HP Recommended

Thank you again. So, considering I've already tried several new compatible batteries and the laptop can't charge, I suppose it is really a system board problem. I'll check repair options with HP support.

 

Regards,

 

md

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.