• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.

‎12-02-2025 05:44 AM

HP Recommended
Product: HP Series 5 Pro 27 inch QHD Monitor - 527pq
Operating System: Microsoft Windows 11

We have several of these devices with the AMD AI MAX 935 . I have ensued all drivers are up to date and also downloaded and installed the AMD software and drivers inline with the processor , however, we keep seeing  the OS randomly rebooting .  An example was a page fault error that was caught by one of the employees, "Ntfs.sys" failed. This can change from time to time and the main issue is the random fails and reboots. I went through the following : HP ZBook Ultra 14 G1a BSOD/Reliability? - Page 2 - HP Support Community - 9402236 

as it was similar but have now tried all these steps as possible solutions. Any thoughts or ideas are greatly appreciated.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.