• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎11-25-2020 10:43 AM

HP Recommended
Product: ZBook17 Gen2
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Does anyone know how to reset the BIOS password on a HP ZBook17 Gen2?

I'm trying to update the BIOS version and the BIOS password we usually use is not it.

I read that taking out the CMOS Battery doesn't reset it and I tried it myself

which confirmed that it doesn't reset the password.

 

I downloaded and installed the HP Bios Configuration Utility and ran the command 

BiosConfigUtility64.exe /newsetuppassword:""

 

I get this message

<ERROR msg="Unable to process command. Password is set, but no password file is provided" />
<ERROR msg="BCU return value" real="10" translated="10" />

 

 

1 REPLY 1

‎11-25-2020 12:11 PM

HP Recommended

Hi PeterRCS

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.